Dunkin' - Springfield

I've been going to this dunkin since her opening, but unfortunately this place has gone horribly since the last management about 2 years ago. constant disappoin... read more I've been going to this dunkin since her opening, but unfortunately this place has gone horribly since the last management about 2 years ago. constant disappointment, badly made coffee, burnt eating. better place to go would be roots coffee or 7Bräisch, they don't waste their time here.

Ordered online but they didn’t have the doughnuts that were available on the app. I requested that they just take them off of the order then but they said that... read more Ordered online but they didn’t have the doughnuts that were available on the app. I requested that they just take them off of the order then but they said that they couldn’t and I had to call customer service. I tried calling customer service during normal working hours and it said that they could not accept my call at this time and hung up. At this point they just stole my money essentially.

Order accuracy not always on point, always check your bag/ drink before leaving drive thru. Food is typically pretty good, except the bacon, it's usually raw st... read more Order accuracy not always on point, always check your bag/ drink before leaving drive thru. Food is typically pretty good, except the bacon, it's usually raw still from rushed employees. Always polite and prompt in correcting errors. Good place to go, just check your stuff before eating it.

We come to this location daily. We always get really good customer service. Everytime Crystal takes our order through drive thru she knows our order before we f... read more We come to this location daily. We always get really good customer service. Everytime Crystal takes our order through drive thru she knows our order before we finish ordering our first drink! To me that is impressive since they serve 100's of customers andshe remembers ours. Great job guys!!!!

I have been going to this Dunkin since they opened, but sadly since the last management left about 2 years ago this place has gone downhill terribly. Constant d... read more I have been going to this Dunkin since they opened, but sadly since the last management left about 2 years ago this place has gone downhill terribly. Constant disappointment, badly made coffee, burnt food. Better place to go would be Roots Coffee or7brew, don?t waste your time here.