Dunkin' - Springfield

Delivery Services, Coffee, Donuts

Dunkin'

★ 2.8 / 5 (108 reviews)

Dunkin' in Springfield, MA is a well-established American restaurant offering a variety of diet-conscious menu items, including vegetarian options. Don't miss the chance to experience their diverse menu offerings from 5:00 AM to 6:00 PM. For more information or to make a reservation, call (413) 732-2754. If you loved your meal at Dunkin', be sure to leave a review!.

Last update: 17.01.2026 from: Jason

Images

Contribute

Feedback

★ 2.8 / 5 from 108 reviews

Dunkin’ Donuts has garnered a reputation for consistently disappointing experiences, particularly in their drive-thru service. Patrons frequently report issues such as incorrect orders and a lack of basic supplies, including cups and straws. The coffee, criticized for its absence of rich flavor, fails to rival competitors, while food items like sandwiches and hash browns have been described as dry and overcooked. Customers express frustration over the inefficiency and attitude of staff, leading to a growing consensus that this particular location needs urgent management intervention to improve quality and service. Overall, expectations fall short of the brand's promise.

Herman

07.01.2023

★ ★ ★ ★ ★

There always seems to be something broken or unavailable at this restaurant. If you place an order through the app and they don’t have what you wanted, they don’t offer any assistance. They frequently run out of cups, straws, cream, and sugar. Additionally, the latte machine is almost always out of order.

Herman

07.01.2023

★ ★ ★ ★ ★

I only order ice coffee but they always make it perfect t...

Camren

07.01.2023

★ ★ ★ ★ ★

Like they say the coffee is either right on point or tastes like swamp water.... No in between

Jason

02.02.2024

★ ★ ★ ★ ★

Affordable and quick coffee and breakfast. I just wish the quality was a bit higher, but you get what you pay for.

JAckie

02.02.2024

★ ★ ★ ★ ★

I waited 20 minutes in the drive-thru lane, and the morning is definitely not the best time to train someone at the window. By the time I received my sandwich, it was cold because it had been sitting for so long.

Reviews