Burrito Amigos - Springfield

Food is very good and authentic, but the eating area inside is disgusting. Floor is filthy and the trash can and high chair are so grimy it ruins your meal havi... read more Food is very good and authentic, but the eating area inside is disgusting. Floor is filthy and the trash can and high chair are so grimy it ruins your meal having to see it. The tables aren’t kept clean either. Based on that, I can’t imagine what the restrooms look like. I’m a fan of their food but they need to clean the place up.Food: 4/5

The food is inconsistent, and the employees have no training in resolving customer concerns. I was given an email address to contact, and the reply from Alexand... read more The food is inconsistent, and the employees have no training in resolving customer concerns. I was given an email address to contact, and the reply from Alexandra was worse than a canned response from some silly book for manager training.They are not in the business of CUSTOMER CARE!!!Food: 1/5

I got a really nice burrito with cow tongue. Price was on point but when I was eating I looked down and saw the taste buds. Tasted great but it kinda scared me... read more I got a really nice burrito with cow tongue. Price was on point but when I was eating I looked down and saw the taste buds. Tasted great but it kinda scared me XD I love trying new things though and ot wasn't any higher price than the other meats.Food: 5/5

The burritos are good, but I personally will stay away from wet burritos and enchiladas due to canned sauce they now use. Tastes like calcium chloride and citri... read more The burritos are good, but I personally will stay away from wet burritos and enchiladas due to canned sauce they now use. Tastes like calcium chloride and citric acid. Not the same as it used to be or I would rate it much higher.

Horrible customer service, the absolute worst I have ever received, and when I reached out to a manager at another location, they let me know they get complaint... read more Horrible customer service, the absolute worst I have ever received, and when I reached out to a manager at another location, they let me know they get complaints about her constantly and nothing is done. They suggested I reach out to the owners on thewebsite, and when the restaurant responded, they essentially let me know ?there is more to the story.? You can see in thereviews she?s been terrorizing customers for months and has faced no accountability her terrorizing continues. Also, did younotice the FLOOD of positive reviews they mysteriously received in the recent month and a half? hmmm lol Definitely don?tsupport this nonsense can you even imagine how she treats the other employees?!