Burger King - Springfield

I had a fantastic experience at Burger King, thanks to Gary, who handled a customer issue with impressive professionalism. He took charge of the situation promp... read more I had a fantastic experience at Burger King, thanks to Gary, who handled a customer issue with impressive professionalism. He took charge of the situation promptly and demonstrated exceptional customer service skills. His attentiveness to the customer's needs was remarkable, and other staff members could certainly learn from his approach to ensuring customer satisfaction. My food was prepared just right, and the friendly service made it even better. I highly recommend Burger King for their great deals and unique flame-broiled flavor that truly distinguishes them from other fast-food chains. Don't mind the pinky in the photo; it's there to keep the grill employees safe. Check out their menu and see for yourself!

I absolutely love this Burger King! The team consistently goes above and beyond to make sure our orders are just right. There was a time when a mistake happened... read more I absolutely love this Burger King! The team consistently goes above and beyond to make sure our orders are just right. There was a time when a mistake happened, but with just one phone call, they fixed it right away. A few months back, they even assisted us in redeeming an online gift card. The staff here is truly exceptional!

The food is consistently great, and they always get our order right. However, it's by far the dirtiest restaurant I've ever visited, as it's often unclean. On t... read more The food is consistently great, and they always get our order right. However, it's by far the dirtiest restaurant I've ever visited, as it's often unclean. On the positive side, the staff is attentive and truly helpful.

The service was incredibly slow, and my burger was disappointing. It was dry and overloaded with mustard. If Burger King wants to satisfy their customers, they... read more The service was incredibly slow, and my burger was disappointing. It was dry and overloaded with mustard. If Burger King wants to satisfy their customers, they should prepare food with the same care they would for themselves or their families. Treating employees better might also help with staffing issues. Very disappointing experience.

Like most of my visits to this Burger King, the experience was disappointing. I ordered two Whoppers without mayo. When I received my order, I double-checked wi... read more Like most of my visits to this Burger King, the experience was disappointing. I ordered two Whoppers without mayo. When I received my order, I double-checked with the woman at the window if they were indeed mayo-free. She said yes, though she looked uncertain. After driving to the parking lot, I found mayo on both sandwiches. I returned to the line to report the mistake and asked for the order to be remade. I also requested that my fries and onion rings, which were now cold, be replaced with hot ones. Two mayo-free Whoppers were brought out, but no hot fries or onion rings. The same clerk who got the mayo wrong assumed I wanted the cold sides and made no offer to remake them. I paid over $26 for this messed-up order. I won’t be coming back to this Burger King. Avoid it!