Arby's - Springfield

What is important to note is that they were prompt with their service, and although they gave me a refund without me asking for it simply because I didn't want... read more What is important to note is that they were prompt with their service, and although they gave me a refund without me asking for it simply because I didn't want to go back in line, they insisted that it was their policy. The manager, Caleb, even gave me back $40 when my order only amounted to $32. I was quite surprised by his generosity, and I will definitely be returning to this restaurant in the future.

We usually don’t go to arby’s, but we had some coupons, so it was a good thing. service was good friendly. the eating was not the chicken bugs were boiled over,... read more We usually don’t go to arby’s, but we had some coupons, so it was a good thing. service was good friendly. the eating was not the chicken bugs were boiled over, the chicken sandwich was no more like 2 sts of spelling type huh on a bungalow. I know that the roasted bark is always good, but they need help with the chickens.

I wanted to order. it took 5 minutes to help me drive after I sat on the box. when I came into the window, the hired cuts and marks on his poor. no bandage or a... read more I wanted to order. it took 5 minutes to help me drive after I sat on the box. when I came into the window, the hired cuts and marks on his poor. no bandage or anything. definitely not come back.

We had a great experience at this restaurant. The manager, Rebecca, was fantastic in fixing a mistake with our order. She was very apologetic and professional,... read more We had a great experience at this restaurant. The manager, Rebecca, was fantastic in fixing a mistake with our order. She was very apologetic and professional, explaining the mix-up in the kitchen and replacing our meal. The food was also hot and delicious. We highly recommend this place.

I've been here for about two years and unfortunately it's recently immersed in customer service. the woman at the drive thru is not very attentive, I have to re... read more I've been here for about two years and unfortunately it's recently immersed in customer service. the woman at the drive thru is not very attentive, I have to repeat myself constantly, and then I recognize a hauch of attitude in her voice that I correct what she says. then today (juni 9th) it was all the time when she took the command and got very rude when I asked her to repeat something, I just said thank you and drove away as this is the last stray for me. I understand finding good employees is hard now because now many people want to work, but maybe they are putting the workers they have at the right place, maybe, as they have a short spirit and terrible customer service skills, would they be better suited wash dishes? maybe they give someone with a car and pep a chance to the pos. as said, this is the last time that I will ever visit this facility. the only reason why it is a two-star and not one is eating, the chefs are the only ones who clearly know how to do their job.