Applebee's Grill - Springfield

Absolutely awful experience. The restaurant was filthy and the menu claimed to offer a variety of dishes, only to find out they were out of half the items. The... read more Absolutely awful experience. The restaurant was filthy and the menu claimed to offer a variety of dishes, only to find out they were out of half the items. The service was slow and unfriendly, with our steak being overcooked and the fries arriving cold. We ultimately decided to leave without eating. The restaurant tried to compensate by offering a free appetizer, but only if we purchased a meal. Overall, a terrible experience and I will never return. If I could give zero stars, I would!

The service at this restaurant was awful. The waitress was rude, our appetizers were brought out without us being told and were not good. We only received our d... read more The service at this restaurant was awful. The waitress was rude, our appetizers were brought out without us being told and were not good. We only received our drinks after our meals, and had to ask twice before they were brought to us. It was a terrible experience. We will not be returning. Additionally, our salads were brought out with our entrees instead of before.

Let me start off by saying that I do not drink alcohol. Given the quality of the food I received at this Applebee's, I believe it must be consumed with alcohol... read more Let me start off by saying that I do not drink alcohol. Given the quality of the food I received at this Applebee's, I believe it must be consumed with alcohol to be enjoyable. I ordered the unlimited boneless wings and was disappointed with the quality. The first plate came with boneless wings, fries, and coleslaw. My first issue was being served with plasticware, which I was not happy about. The wings were lackluster, the fries were cold and stale, and the coleslaw was not up to par. It seemed more like shredded lettuce with some sort of dressing. When I mentioned this to the server, her lack of concern was quite off-putting. I may have enjoyed the meal if I were intoxicated, but definitely not while sober.

I used to really like Applebee's, but this location has significantly declined. The seats were torn and unclean. The service was sluggish; we had to go to the b... read more I used to really like Applebee's, but this location has significantly declined. The seats were torn and unclean. The service was sluggish; we had to go to the bar twice just to order drinks. The food was lackluster at best. My medium rare steak was overcooked, and the broccoli lacked any taste. The mashed potatoes were the highlight of the meal. Even the spinach dip appetizer was pretty bland.

The food was overcooked and dry, and considering there weren't many customers, we had to wait a while to be seated. Our drinks were also incorrect. read more The food was overcooked and dry, and considering there weren't many customers, we had to wait a while to be seated. Our drinks were also incorrect.