Zaxby's - Spring Hill

#2 - Order Pizza Spring Hill, Fast Food, American
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Zaxby's

Zaxby's
4.1 / 5 (5402 reviews)

Description

Dining at this restaurant offers a blend of highs and lows. While some guests praise the friendly staff, cleanliness, and quick service, others express frustration over portion sizes and hidden charges. Signature dishes like the fried mushrooms and deluxe chicken sandwich receive accolades for their quality and flavor. However, inconsistencies arise with drink quality and service responsiveness, leaving some patrons disappointed. Despite its charming ambiance and potential for great meals, this eatery seems to teeter on the edge of excellence, necessitating a renewed focus on customer satisfaction and consistency to elevate the overall dining experience.

Last update: 08.06.2026 from: Scott

Feedback

★ 4.1 / 5 from 5402 reviews
sayachy-g
23.02.2024

They will charge you extra but give you the same portion size, so if you're uncertain, it's best to stick with the standard sizes. For example, a large fry should be 8 ounces.

cornillious-d
15.02.2024

The food was pretty good and came in several boxes. Overall, I would recommend it!

gabriel-d-squirrel69
15.02.2024

The food at this restaurant is incredible. It was my first time there, and I loved every dish I tried.

scott-parry-elephant
23.02.2024

It's disappointing that they cut corners with the fries by just throwing them on a plate instead of using the usual container. I generally don’t ask for replacements or refunds, but the staff conveniently disappeared when we needed assistance. Now I see why the people in front of us left feeling frustrated — we should have taken it as a warning. This place has really lost its touch; it's becoming a joke. Our last visit was on October 30, 2022, at 7:15 PM, and I can say for sure that it will be my last.

rusty-rogue
23.02.2024

Typically, the food here is decent. However, during my visit today, I was disappointed by what they consider “extra fries” in place of coleslaw, and I was charged for a third sauce that I never received. I truly don't understand why they now charge for a sauce packet as well. They need to improve their customer service.

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