Roxy Screen - Southwark

There are some bad reviews here, which i can see why. The first impression when you walk in isn't great, which is mostly due to the decoration. I understand tha... read more There are some bad reviews here, which i can see why. The first impression when you walk in isn't great, which is mostly due to the decoration. I understand that football is screened there and some of that is evident from the quality of decoration. The service could be better. When we first went in the staff took a few mintues to acknowledge us (though it wasnt busy). We chose a table but then moved as it could of done with a wipe over. There were no issues when it came to the food, it was very nice, but i get why some are dubious. There was a good atmosphere and we were able to relax and enjoy the film. The concept of the place is great and could be really good. If they can give the place a repaint that would make a big difference. I feel they need to chose who they their target auidence is and it would attract a clientele that would be better suited for them. I wouldn't go back as it currently is but if they were to improve then I would. Great concept just not executed that well.

Terrible experience, terrible customer service. They confirmed a movie the day before then we got there and they said the movie was cancelled because they were... read more Terrible experience, terrible customer service. They confirmed a movie the day before then we got there and they said the movie was cancelled because they were never actually planning to play it. They just scam people on wowcher with the hope theyll keep the money and stay for the meal but NO we got a full refund. Very sad establishment

So there are a lot of bad reviews on here, but it seems like people were expecting the Ritz! Its a prosecco brunch for £14.50 a person (wowcher) so of course it... read more So there are a lot of bad reviews on here, but it seems like people were expecting the Ritz! Its a prosecco brunch for £14.50 a person (wowcher) so of course it isn't! Yes it's grotty, but I've been twice now and the staff are lovely (shout out to Maz and Rimpee) and the breakfast is good and big! Perfect to soak up the prosecco, which they really do just keep on bringing in bottles! There was a very awkward and rude hen party in when we were there and Rimpee handled them very well, I wouldn't have been able to keep smiling when being clicked at. Next time this comes on Wowcher I'm going to go again, as it really is good value, and after the prosecco who cares about grottiness! The only thing I'd say is that the TV shouldn't be showing football, a nice film or even music videos would be better.

Poor quality of food, poor service and poor attitude. Arrived early and waited 20 mins but no one was there. then went for a coffee and came back and finally so... read more Poor quality of food, poor service and poor attitude. Arrived early and waited 20 mins but no one was there. then went for a coffee and came back and finally someone showed up.Food was served, nachos were burnt and very oily. Chicken burgers were burnt and chips were extremely dry. Dessert was no better either. Atmosphere and décor were outdated as was hygiene and toilets. We hardly touched our food and the manager didn't offer anything to replace our meal and said, that nobody else had complained......

Having had a great time here once before with a nice meal while watching a film had been looking for an opportunity to return with other friends. Big mistake, f... read more Having had a great time here once before with a nice meal while watching a film had been looking for an opportunity to return with other friends. Big mistake, finally managed to get barmaids attention after standing at the bar patiently waiting while she chatted to a group of young men, after about 15 mins we asked if we were invisible. It took another 15 mins to actually get a drink as for food we ended up giving up and telling the barmaid that we would go somewhere else her reply was ok. Worst case of customer service I have seen in a long time.