Dunkin' - Somerville

I visit this place very often because I'm on the way to work or home, but the service and the workers are terrible! they have no maniacs and the worst of all they don't care! pity to the owners that they don't act on this matter, can they get nothing really sad? very sad!

Very bad branch, worker don’t know what they are doing , waiting for service for very long !She spelled my coffee and she didn’t even change my cup, I had to call out loudly to be heard twice !Not recommended at allFirst and last time here

Great location greater service only problem were the outlets for charging your mobile device to plot a review for popularity from the public.

I ordered small decaf coffee around 6:11 pm And I was told they were closing soon and they already cleaned and shot down decaf coffee machine. Store closes at 8 pm After some discussion I requested make decaf espresso and ask to add hot water and cream and sugar and they made that for me. Very disappointed with taste of coffee and brand of Dunkin . I was regular Dunkin customer since 2005 . I believe customer should treated fairly from opening hours till closed. Thank you.

Karl Marx is quoted often as saying “Money degrades all the gods of man and converts them into commodities , and that is on clear display at this clone stamp Dunkin '. The location is exactly like all the others, they all look the same. The food is uniformly just alright. I like the Boston Kream, personally. Many of my friends had jobs at DD growing up and none of them say good things about it. Perhaps the people who work here currently feel differently, regardless they should be paid much, much more than whatever they 're earning now. I would advocate for $500/hr, given that there seemed to be 2 employees handling 15 customers, 2 clearly inebriated, and one guy who was Experiencing Homelessness and this Dunkin ' was the only warm place in a very cold city for someone like him.The bathroom was not great, but could be worse (see: any KFC). You have to be buzzed in to access it. There is no parallel to the Dunkin ' bathroom experience, besides other chain restaurant bathrooms. One time I visited a jail, they had an Open Public Tour , and I was told that during normal operations, the visitors in the visitor area could leave at any time, and return so long as it was within the hours allowed. Things might have changed since then, it was a few years ago, but I still think about that: in a world of uniform American Dunkin 'z, where this review applies to literally every single one (and to be 100% clear I 'm talking about, like, four separate Boston-area Dunkin 'z cuz they are literally all the same), I had an easier time using the bathroom as a visitor to a jail in Idaho than getting the attention of the cashier, who to be fair was very busy dealing with other customers and I didn 't want to be rude (but also I really had to pee lol), pull out a receipt to prove I bought something, buzz in and then deal with someone jigging the handle every other second because about 2-4 other men also had to go.The food is mush. It is unnutritous. It has no flavor after a single bite. It is more about texture than taste. Union Square Doughnuts is literally 4 blocks away and has baked items much better than this. You can feel the mass production. Human hands barely touched this, and no love or passion went into its creation. Every item here is of transactional value. You come here knowing it is going to be bad, but you never think about why you are there. You just end up here, despite knowing the sameness and quality in advance. And if you find yourself defending Dunkin ', saying you like the sameness, the bland flavors, the low quality, the bad pay, etc., ask if your defense is helping or hurting yourself? Is it helping or hurting others? Do you care? Why or why not? What happened that brought you to this point? What dreams did you give up to become so complacent, so comfortable.5 stars, great staff, lots of smiles, and doughnuts! Yim yum!