Dunkin' - Somerville

The experience at this restaurant can be hit or miss. It's generally decent, but I wouldn’t rave about it. Today, however, was not great. I placed an order for... read more The experience at this restaurant can be hit or miss. It's generally decent, but I wouldn’t rave about it. Today, however, was not great. I placed an order for a drink and a breakfast sandwich, and after 9 minutes of waiting, I noticed my order wasn’t ready. This was surprising since the only other customers had already finished their meals. When I inquired, I was told they couldn't make my sandwich because their equipment wasn't working. I asked for a refund instead, but the staff member insisted I should do it through the app. I explained that I couldn't remove items from my order once it was placed. She suggested I come back the next day for my sandwich, which was not a solution for me. After some back and forth, she said she would prepare my sandwich, but it would take a few more minutes. It turned out they weren’t being truthful about their equipment and only made my sandwich because they didn’t know how to process a refund. Overall, it was a frustrating experience.

This Dunkin' offers nitro coffee! The place may seem quiet, but they serve up delicious beverages. The interior is very clean, and the staff is efficient and fr... read more This Dunkin' offers nitro coffee! The place may seem quiet, but they serve up delicious beverages. The interior is very clean, and the staff is efficient and friendly. As for parking, there are plenty of spaces right along the main road.

I had a fantastic experience with excellent service! I really enjoyed my muffin and hot coffee. The location is very convenient and easy to access. Thank you! read more I had a fantastic experience with excellent service! I really enjoyed my muffin and hot coffee. The location is very convenient and easy to access. Thank you!

This location says it has the fastest counter service and they were quick to take our order and messed it up. Charged us for cold brew coffee instead of hot cof... read more This location says it has the fastest counter service and they were quick to take our order and messed it up. Charged us for cold brew coffee instead of hot coffee and then completely missed 2 orders of hash browns Price per person: $20–30 Food: 5 Service: 2 Atmosphere: 2

For being a major spot in union, this is the slowest dunks ever. Order ahead. read more For being a major spot in union, this is the slowest dunks ever. Order ahead.