Dunkin' - Somerville

I order singel express decaf I received regular caffeine express cold ,i thru trash Food: 1 Service: 1 Atmosphere: 1 read more I order singel express decaf I received regular caffeine express cold ,i thru trash Food: 1 Service: 1 Atmosphere: 1

This location says it has the fastest counter service and they were quick to take our order and messed it up. Charged us for cold brew coffee instead of hot cof... read more This location says it has the fastest counter service and they were quick to take our order and messed it up. Charged us for cold brew coffee instead of hot coffee and then completely missed 2 orders of hash browns Price per person: $20–30 Food: 5 Service: 2 Atmosphere: 2

As for the bathroom, it was not great but certainly could be worse—think KFC. You need to be buzzed in to access it, and the bathroom experience here is unlike... read more As for the bathroom, it was not great but certainly could be worse—think KFC. You need to be buzzed in to access it, and the bathroom experience here is unlike any other, except perhaps those in other chain restaurants. I once visited a jail that offered an ‘Open Public Tour,’ and I was informed that during regular operations, visitors could come and go from the visitor area as long as it was within the allowed hours. That was some years ago, but it stuck with me. In a world of identical Dunkin’ locations—where this review could apply to literally every single one (just to clarify, I’m talking about four different Dunkin’s in the Boston area because they are all the same)—I found it easier to use the bathroom as a visitor to a jail in Idaho than to get the attention of the cashier here. To their credit, the cashier was busy attending to other customers, and I didn’t want to be rude, but I really had to go! The food is lackluster—bland and unnutritious it’s more about texture than flavor. Union Square Doughnuts is just four blocks away and offers far superior baked goods. There’s a palpable sense of mass production; it feels as if human hands barely touched the items, and there's no love or passion evident in their creation. Everything here feels purely transactional. You come in knowing the food won’t be great, yet you don’t really think about why you’ve chosen to be there. You find yourself at this chain despite already being aware of the uniformity and lack of quality. If you find yourself defending Dunkin’—saying you enjoy the sameness, the bland flavors, the low quality, and the poor pay—ask yourself whether your defense is helping or harming you. Is it benefitting or hurting others? Do you even care? Why or why not? What experiences led you to this point? What dreams have you set aside to become so complacent and comfortable in this mediocrity? Despite all this, I’ll give it 5 stars for the friendly staff and the smiles—and, of course, the doughnuts! Yummy!

For being a major spot in union, this is the slowest dunks ever. Order ahead. read more For being a major spot in union, this is the slowest dunks ever. Order ahead.

This branch is amazing! The Indian gentleman who served us was incredibly friendly and went above and beyond to make our experience special. I left with a huge... read more This branch is amazing! The Indian gentleman who served us was incredibly friendly and went above and beyond to make our experience special. I left with a huge smile on my face. The service was fantastic! I loved this place; it’s definitely one of the best branches I've been to.