KFC - Somerset

I was very disappointed with KFC, particularly this location. I used to enjoy their food, but it seems that prices keep increasing while portion sizes are getti... read more I was very disappointed with KFC, particularly this location. I used to enjoy their food, but it seems that prices keep increasing while portion sizes are getting smaller. Additionally, when I walked in, I noticed that there were two registers and about seven employees, yet both registers were closed, forcing customers to use self-service kiosks. It's frustrating when minimum wage is rising, but employees are just standing around chatting. It would be so much nicer to walk into a restaurant—fast food or otherwise—and be greeted and have my order taken. It's becoming ridiculous that everywhere you go, it's all about self-service.

Got food poisoning couple hours from eating the wraps puked everything up worse night puking read more Got food poisoning couple hours from eating the wraps puked everything up worse night puking

Regretfully, my first time using the on-line KFC App was a disaster. Using the App was easy. However, when I arrived to pick up my order at the Somerset, MA sto... read more Regretfully, my first time using the on-line KFC App was a disaster. Using the App was easy. However, when I arrived to pick up my order at the Somerset, MA store it wasn 't there. I was informed by Store Manager Adam that they received my order, packed it but was picked up by Door Dash and there wasn 't anything they could do for me. In fact, Adam said, this happens all the time! Talk about rubbing salt in the open wound!! What kind of customer service is that? At the very least, the store Manager could have agreed to pack me my order. But he refused. Only 8 pieces of chicken. How much would that have cost KFC, especially when there was no dispute that they made the error! Had he packed me my order, you would still have a satisfied customer. Rather, store Manager Adam sent me home empty handed, hungry and angry. Is that how District Managers teach their store Managerial staff about customer service? What is KFC 's cost for 8 pieces of chicken? Really?!! Now you are left with a customer with a vote of no confidence in your App. As a long term retail Manager myself in an unrelated field, I recommend you send Adam for retraining in customer service. Meanwhile, it would help if you designate separate areas for Door Dash orders, keeping separate from customer self- Pick up orders. If space is an issue, maybe pack Door Dash orders in different colored bags or maybe tag them? How difficult would that be? I did receive my refund, but I would rather have recieved better customer service from the store Manager.

We wanted original but there was only Xtra crispy and it was 1 pm Sun 11/19. It was a 35 mnt wait!! The last batch of reg.was bought at 12 pm. Grrr read more We wanted original but there was only Xtra crispy and it was 1 pm Sun 11/19. It was a 35 mnt wait!! The last batch of reg.was bought at 12 pm. Grrr

I’ve been a loyal customer of this restaurant since it opened over 10 years ago, and I can honestly say I haven’t had a bad experience—until recently. I have to... read more I’ve been a loyal customer of this restaurant since it opened over 10 years ago, and I can honestly say I haven’t had a bad experience—until recently. I have to acknowledge that long history, which is why I didn’t rate them lower. Unfortunately, my last visit (and it will definitely be my last!) was quite disappointing. I ordered a two-piece meal for myself and my small dog. When I realized they had given me a wing instead of all white meat, I went back through the drive-thru to get it sorted. I thought it would be a simple mistake, but the staff member’s demeanor changed drastically once I reached the window. When I handed her the box, she grabbed it with her bare hands, tossed it back into the container, and rudely exclaimed, “Ugh, yeah, that is white meat, lady!” I calmly pointed out that I felt she was looking for a confrontation, but I wasn’t interested in arguing—my dog was hungry, and I just wanted the right piece of chicken. She insisted, “No, that’s white meat!” then loudly proclaimed, “I’ve been here for 13 years; I know what white meat is, lady!” I retorted, “Well, I’ve been coming here for 52 years, so I think I know better than you!” Eventually, I had to demand a refund, telling her that she wouldn’t thrive in customer service with that attitude and perhaps she should consider a quieter job until she gets some help. It’s disappointing to see this kind of behavior becoming more frequent. I’m really let down by KFC. I wish them luck.