M&s - Solihull

A fair sized store, easy to navigate. The cafe is very nice but gets very crowded at peak times but food is delivered fairly quickly. Everything is always very good. Staff are very cheerful and helpful. The toilets are spotless

Had lunch in the caffe above, cheap eating, good portions and beautiful coffee. what really deserves to be mentioned are the incredibly friendly and attentive employees. not only that the one complicated order got perfect, they took the time to talk to my daughter. I have not experienced this level of friendly service for a very long time! a special mention for jayne and vicky on the cash in the caffe, to the dame that eat and the gentleman who brought extra cutlery, all smiled and chatting. who manages the recruitment for these industries at all, deserves a pat on the back to bring together such a beautiful group of people! well done and we will be back!

First visit in a m and s caffe since märz. early in the morning, so very few customers. but tables well spaced, different entry and exit points and as always super friendly and efficient staff. had a nice social distance chat with helen and jayne. both were welcoming and seemed really satisfied that I had made the first step into the caffe. delicious capuze and toast and peace for half an hour. bliss! it will not leave for so long. thank you and jayne!

Shopping for T-shirts and pants for my man, apart from 1 T-shirt that was not available in its size, we have everything he needs. we also went to the food department, some things that were advertised in the 'dine in' offer 't available. the load was well organized and made shopping as pleasant as in these difficult times.

Service was awful. The new machines for ordering are supposed to speed things up but the system just doesn’t work. Ordered a toastie cold drink and cake. Toastie came in about 10mins which was cold. 30 mins later still waiting for drink and cake, when approached desk it wasn’t even on a tray. The organisation really needs to be reviewed.