Dunkin' - Smithtown

I had the worst customer experience at Dunkin' today. There were two employees at the drive-through who were moving very slowly and seemed to be preoccupied with counting. They never greeted me or acknowledged me when I was there, and the lack of service made for a really unpleasant experience. I am only giving one star because of the poor service. Hopefully, Dunkin' can improve and turn things around.

They didn't have napkins and it took a long time to receive a coffee and a cold dish.

The store is run down on the inside. There is no spunk at all. The shelves are not stocked at all. You have one pound coffee packages spaced out to look like cabanet its full but it's empty. The donut cabinet is never full no assortment. The staph is great and the drive thru is wonderful but if you looking for a place to get together with friends I would say look elsewhere. Oh and the bathrooms are not clean. The place is dirty and the blenders are in need to be fixed. The liquid flows out the bottom of the blender.

Some of the staff are really nice. There is one lady who works there who always get my order wrong even when she repeats it back to me. She makes my order wrong almost every time.

The entire point of placing a mobile order is for it to be ready when you get there. Any other Dunkin I've gone to has the order sitting at the counter so I'm in and out in thirty second. I tried three times at this location and three times they started making the order after I told them I placed a mobile order.