Subway - Smithfield

When we arrived to pick up our order, we discovered that two of the subs hadn’t been made because they had run out of the required meat. When we asked why our o... read more When we arrived to pick up our order, we discovered that two of the subs hadn’t been made because they had run out of the required meat. When we asked why our order was marked as ready when we called, they admitted to mixing up the orders. At that point, we chose not to take the other subs since they would be soggy by the time the missing ones were prepared. We requested a refund, but were told no manager was available to process it. When we asked what to do next, they said they would call us back once the manager was on duty, but that never happened. A week later, after no follow-up, we reached out again and were given the owner’s contact. He was equally rude, insisting it was our fault for not accepting the food. I reminded him the order was incomplete due to lack of meat, but he bluntly refused to reimburse us, saying he wouldn’t pay out of his own pocket. The entire experience was frustrating and the staff had poor attitudes. I’m determined to get my $51 back, even if it means pursuing legal action, and I will also seek compensation for the time wasted.

Whenever I visit Subway, the staff are always welcoming, and the food tastes great. I've been a loyal customer for years, despite the many other choices out the... read more Whenever I visit Subway, the staff are always welcoming, and the food tastes great. I've been a loyal customer for years, despite the many other choices out there. Parking is never an issue either.

Customer service at Subway is completely disappointing. I placed a delivery order through their website, but only part of my order arrived. When I called Subway... read more Customer service at Subway is completely disappointing. I placed a delivery order through their website, but only part of my order arrived. When I called Subway to explain the issue, they simply told me I could come to the restaurant to collect the missing items. If I were able to go there, I wouldn’t have needed delivery in the first place. Then, they said I needed to request a refund through DoorDash, but I never used DoorDash for this order. Finally, they insisted that I must come to the restaurant in person to get a refund. This experience makes me hesitant to order from Subway’s menu again.

Food is AMAZING but the inside of the ice machine shoot is COVERED in mold ? makes me wonder how moldy anything else is read more Food is AMAZING but the inside of the ice machine shoot is COVERED in mold ? makes me wonder how moldy anything else is

If I could give zero stars, I would. The service was awful, and they did not prepare my food correctly. When I requested a refund, they refused. If you're cravi... read more If I could give zero stars, I would. The service was awful, and they did not prepare my food correctly. When I requested a refund, they refused. If you're craving Subway, I recommend going to a different location unless you want to experience terrible service.