Boston Pizza - Menu

My Grandson loves Boston Pizza, and we have gone to several in SW Ontario, some several times.. We've even gone to the one in Simcoe once before and the first v... read more My Grandson loves Boston Pizza, and we have gone to several in SW Ontario, some several times.. We've even gone to the one in Simcoe once before and the first visit was what we expect. July 4th was my Grandson's birthday, and this was his choice of restaurant. He always has exactly the same thing: Kid's spaghetti with fries...go figure.I wish that my cold Shrimp Tacos was the most serious issue, but that may have had something to do with one of the most serious issue: the service. Firstly, on a Tuesday night, this place was not exactly busy when we arrived at 7:00pm.Our initial service contact was acceptable. The two appetizers we ordered came in a time more reflective of a busy night...which it most definitely was not.The waitress did remember to refill our drinks after the appetizers were completed...but, at the time, we had no hint that our order was not forthcoming shortly thereafter, which has usually been the case in the other Boston Pizza locations we have visited.We waited, and we waited, and we waited and, after approximately a 40 minute wait after the consumption of our appetizers, our daughter went to inquire about our meals because we had seen a number of patrons, who arrived after us, get their meals. She returned to the table indicating that the waitress was not exactly polite, and blamed the tardiness of our meals on us having ordered appetizers? But she did indicate that she would/could check on our order.Shortly thereafter, while still waiting, the Manager came to our table to apologize, indicating that there had been a mix-up with our order and it had just been put in and should be coming to us shortly, which was within another 10 minutes. The Manager apologized and offered a 25% discount on our meals. When the food finally came, my shrimp tacos were stone cold & some of the other food was only lukewarm. I also need to say that my grandson almost always eats all of his spaghetti, but did not this time; not exactly sure of the issue but for him not to eat it all, there must have been something not up to par. The pizza was hot & I heard no complaints, but the salad my wife had was mediocre, at best.When the bill came, the waitress clearly stated that the invoice reflected the 25% discount for the mix-up. A first glance made me uncertain that any discount had been applied, and there appeared to be an extra charge for my grandson's birthday desert (only $3.99 but a charge?). It was very quickly apparent that no discount had been applied, so I went in search of the Manager.His immediate response made me wonder if he already knew that no discount had been applied, and his lame excuse about confusion over the charge for the 'birthday dessert' made me wonder even more.When the server arrived with our “corrected” invoice, she informed us that we had been given a further 10% discount, to a total of 35%, which was clearly indicated in a one-line credit at the botome of the bill. We were also told that the Manager was new, and this was part of the reason for the issues we had experienced. This seemed somewhat odd, to me.On the drive home, with the comments of the waitress and the Manager, I could not help but wonder if all the supposed confusion about the bill was nothing more than a ruse, in the hope that I would pay the bill without noticing. A day later, and even after they did give me a 35% discount after I brought the error to their attention. I am still uncertain.I am not normally one to give bad restaurant reviews. I like to give good ones, or point out issues about food or service quality, but I usually attempt to be constructive in my criticism. The customer service in this Boston Pizza, on this night, was deplorable and if the 'error' with the initial discounting of the bill was no error, this Manager should be dealt with. This is totally unacceptable, and I hold Boston Pizza to a higher standard.I did inform the Manager that I would be writing this review, and I sincerely hope that he reads it. The service in that location needs to improve dramatically, based on our experience on July 4th!I think when we are again visiting Simcoe to see our grandchildren, we will think twice about going to this Boston Pizza again.

Stopped for take out lunch today to enjoy at the lakeGreeter provided regular menu and also lunch specialYes Virginia I was allowed to order a "special" to go T... read more Stopped for take out lunch today to enjoy at the lakeGreeter provided regular menu and also lunch specialYes Virginia I was allowed to order a "special" to go Too many restaurants now only allow "specials" to be dine inBefore I had the opportunity to go in and pick up my meals received delivery to my vehicleBoy did I feel special.Perfect cheesy nachosGreat Mac n cheese with baconA great end to our May 24 weekend Thanks for the great service We will be back