Pollo Tropical - Sharpes

I just literally left this horrible establishment with my family meal. I ordered the family meal that comes a whole chicken and 2 sides like I have many times b... read more I just literally left this horrible establishment with my family meal. I ordered the family meal that comes a whole chicken and 2 sides like I have many times before and asked for dark meat only. The young lady took my order and I guess a lady who may have been a manager yelled at the young lady and said that my order could not be dark meat only and that she had told her that before. This lady takes my receipt to start the refund that I requested. She hands the receipt back to me because apparently she can't administer the refund for some reason and proceeds to fix my order the way I ordererd. The young man that handed me my sides wasn't too bad he actually spoke to me and handed me the food. The lady that I assume is the manager placed the order of the dark meat on the counter and walked off. Some of the staff act like they didn't want to be there and were very unprofessional. The only apology given was from the young lady that took my order. Oh and I added an order of plantains that I did not get. That was my last time going to that Atlantic location.

First time at this location. Service was good and my tropichop bowl was delicious. Was out of mango habanero sauce so I tried the cilantro sauce instead and it... read more First time at this location. Service was good and my tropichop bowl was delicious. Was out of mango habanero sauce so I tried the cilantro sauce instead and it was good.

I placed two orders through drive through and the lady was super polite and patient with me. The food was delicious. They weee out of a sauce I like but they ha... read more I placed two orders through drive through and the lady was super polite and patient with me. The food was delicious. They weee out of a sauce I like but they had others. The employee was wonderful she was a young Hispanic girl and I went in on Saturday early afternoon.

Called ahead of time to ask if they had soup. I was told yes...upon arrival, MOD said I have to go to Miami for that. A wasted trip. Thanks for nothing.Two days... read more Called ahead of time to ask if they had soup. I was told yes...upon arrival, MOD said I have to go to Miami for that. A wasted trip. Thanks for nothing.Two days prior, I was in Orlando and had a great meal at Pollo which included the chix soup . It was awesome.

If I could give zero stars I would! I always have a problem with this store for some reason but this was the worst experience. And because I placed an order thr... read more If I could give zero stars I would! I always have a problem with this store for some reason but this was the worst experience. And because I placed an order through Uber, they can’t address the POOR customer service provided! This is just wrong!I ordered an avocado grilled chicken salad and I got a bowl of LETTUCE only with Caesar dressing! I didn’t get my side either!