Hell's Grill - Schenectady

This restaurant consistently serves delicious food whenever I manage to get it, but I've had too many frustrating experiences with their delivery service. On se... read more This restaurant consistently serves delicious food whenever I manage to get it, but I've had too many frustrating experiences with their delivery service. On several occasions, I've waited over an hour only to have my order canceled. This has prompted me to write this review as a heads-up for others. Be prepared for the possibility that you might not receive your food and will need to find an alternative after waiting an hour. This has happened to me around 40% of the time I've placed an order here.

This restaurant is incredibly hard to find, but the food is excellent. read more This restaurant is incredibly hard to find, but the food is excellent.

If I could give them a zero, I definitely would! After waiting over an hour, I received a call saying our food was mistakenly given to someone else, and they as... read more If I could give them a zero, I definitely would! After waiting over an hour, I received a call saying our food was mistakenly given to someone else, and they asked if we still wanted it. We said yes, but when Grubhub reached out to them, they refused to remake our order! I've never actually tried their food, but I can guarantee that I won’t—and I definitely won't recommend them to anyone. Call me a Karen if you like, but I'm just really frustrated!

I've ordered delivery from this restaurant multiple times for work, and the food has always been exceptional. Tonight, I decided to visit in person for dinner,... read more I've ordered delivery from this restaurant multiple times for work, and the food has always been exceptional. Tonight, I decided to visit in person for dinner, and I was pleasantly surprised by my experience. This place is definitely a hidden gem. The staff and the owner were a joy to interact with, and, as usual, the food was fantastic. I highly recommend giving them a shot, whether you choose delivery or dine in—you won’t be disappointed!

HIDDEN GEM! The owners and chef are amazing. The ambiance is warm and inviting. They have an impressive selection of burgers and hot dogs. The fries and onion r... read more HIDDEN GEM! The owners and chef are amazing. The ambiance is warm and inviting. They have an impressive selection of burgers and hot dogs. The fries and onion rings are incredibly fresh and flavorful. I highly recommend the Troy Burger and Cajun Burger – they are simply delicious!