Dunkin' - Schenectady
Dunkin'
Description
Freeman's Dunkin' has garnered a reputation for its inconsistent service and unpalatable drinks. Several patrons have reported issues with incorrect orders, such as receiving caffeinated drinks instead of decaf, and complaints regarding burnt coffee have also surfaced. Additionally, an unfortunate incident involving a missing dollar bill highlighted serious customer service shortcomings, with staff showing little concern for the error. Another visitor faced rudeness while attempting to place an order, reinforcing the frustration many have felt at this location. Overall, the lack of attentive service and quality control has left customers seeking alternatives.
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I ordered a simple decaf iced peppermint mocha latte but received a lukewarm hot drink with caffeine instead. This has happened twice now, and the staff doesn’t seem to listen or get orders right.
They don’t listen and their rude … always messing up my order and when I ask for it to be fixed they get an attitude telling me that’s how it is … I won’t be back . Dunkin’s too expensive to just keep wasting
Great service. Joy is always so happy. My go to Dunkin drive thru.
The drive-thru staff was quite rude, almost unpleasant, although the woman at the window had a slightly better attitude. My husband and I stopped by while heading to a car dealership, and he ordered a simple medium hot coffee with 2 creams and 1 sugar. Unfortunately, it was lukewarm and honestly tasted like coffee-flavored water—it was terrible. I would have preferred gas station coffee, which would have been both cheaper and better. On a positive note, my muffin was good, and my iced coffee was decent.
I ordered a coffee that cost $3.77 and I handed the cashier $3.80. I'm not sure what happened, but somehow I ended up missing a dollar, and the cashier tried to say I didn't give him enough money. I counted my cash three times before handing it over! He had $2 in his register along with my change, so I don’t know if he accidentally dropped my dollar or what. I've never had an issue at Dunkin' and I frequent other locations often. I will absolutely never return to this one. It's unacceptable for someone to take a dollar from a customer and not even bother to search for it after clearly making a mistake. The customer service was horrendous, and the staff member didn’t seem to care at all.
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QR-Code for the menu
