Dunkin' - Schenectady

They don’t listen and their rude … always messing up my order and when I ask for it to be fixed they get an attitude telling me that’s how it is … I won’t be ba... read more They don’t listen and their rude … always messing up my order and when I ask for it to be fixed they get an attitude telling me that’s how it is … I won’t be back . Dunkin’s too expensive to just keep wasting

Great service. Joy is always so happy. My go to Dunkin drive thru. read more Great service. Joy is always so happy. My go to Dunkin drive thru.

The drive-thru staff was quite rude, almost unpleasant, although the woman at the window had a slightly better attitude. My husband and I stopped by while headi... read more The drive-thru staff was quite rude, almost unpleasant, although the woman at the window had a slightly better attitude. My husband and I stopped by while heading to a car dealership, and he ordered a simple medium hot coffee with 2 creams and 1 sugar. Unfortunately, it was lukewarm and honestly tasted like coffee-flavored water—it was terrible. I would have preferred gas station coffee, which would have been both cheaper and better. On a positive note, my muffin was good, and my iced coffee was decent.

I ordered a coffee that cost $3.77 and I handed the cashier $3.80. I'm not sure what happened, but somehow I ended up missing a dollar, and the cashier tried to... read more I ordered a coffee that cost $3.77 and I handed the cashier $3.80. I'm not sure what happened, but somehow I ended up missing a dollar, and the cashier tried to say I didn't give him enough money. I counted my cash three times before handing it over! He had $2 in his register along with my change, so I don’t know if he accidentally dropped my dollar or what. I've never had an issue at Dunkin' and I frequent other locations often. I will absolutely never return to this one. It's unacceptable for someone to take a dollar from a customer and not even bother to search for it after clearly making a mistake. The customer service was horrendous, and the staff member didn’t seem to care at all.

I usually don't go to this Dunkin but for convenience it's right by my job. I went through the drive thru and ordered just a basic hot coffee. customer service... read more I usually don't go to this Dunkin but for convenience it's right by my job. I went through the drive thru and ordered just a basic hot coffee. customer service was great no issues there. as soon as I left the line I pulled over to shake my coffee. I took a sip and it was burnt. I could literally smell the burntness. so I wrap around the drive through and ask them if they could make me a new one because this one tasted burnt. they seemed confused but ask me to pull around. they hand me another coffee I gave back the other one. I said sorry and kept it moving. as soon as I pulled away I tried the coffee again it still had the same exact burnt taste. meaning they made me a new one and used the same pot. I was disappointed, but didn't have time to turn around again. I ended up going to Broadway Dunkin' Donuts and paid for another coffee even after telling them what just happened. Looks like I won't be going to Freemans. This has happened more than once and that's why I'm writing a review.