Chipotle Mexican Grill - Sandusky

I am concerned about anyone walking up the rack and grabbing my food w/o showing any proof of payment. read more I am concerned about anyone walking up the rack and grabbing my food w/o showing any proof of payment.

The staff would not allow me to walk in and order a quesadilla. I had to sit in the store and order it online. If that is company policy it needs to be reviewed... read more The staff would not allow me to walk in and order a quesadilla. I had to sit in the store and order it online. If that is company policy it needs to be reviewed. Just ridiculous.

Cussed out by the “GM” when I complained about Clair’s unprofessional and rude behavior. Avoid at all costs!They do not care or want you to have a decent experi... read more Cussed out by the “GM” when I complained about Clair’s unprofessional and rude behavior. Avoid at all costs!They do not care or want you to have a decent experience. Worst chipotle I’ve ever been to.

Burrito bowl is really good and employees are nice. read more Burrito bowl is really good and employees are nice.

As a former general manager, I can confidently say that this location and its leadership are seriously lacking in the 13 key characteristics necessary for succe... read more As a former general manager, I can confidently say that this location and its leadership are seriously lacking in the 13 key characteristics necessary for success. There is no effective peak deployment, the line isn't being cleaned, portion sizes are inconsistent, and there are no proper checks on the grill or in the dining room. The dining area was messy, the food was overcooked and improperly plated, leading to an overall disappointing experience. While the staff appeared to be in decent spirits, they seemed more focused on socializing with each other than on their work. A facility assessment and a visit from a team leader are definitely needed.