Reviews

Overall Total Score
3.6 out of 5
Very good | 4507 reviews

What Vincent L likes about El Pollo Loco:
We got some El Pollo Loco coupons in the mail and so came here to try it out, and it didn’t disappoint. We ordered their fire-grilled chicken pieces meal. The chicken was fairly moist, tender and tasty. We also tried their beef quesadilla which was also good. The coupons gave us a significant discount, and after we placed our order, we were given more coupons. We’ll for sure come back with them. View all feedback. What Vanessa D doesn't like about El Pollo Loco:
The restaurant closed its doors 10 minutes early and refused to accept my EBT card at the drive-through, despite there still being approximately 5 customers dining inside. The management was poor and the customer service was even worse. I am very disappointed. View all feedback.

Reviews from various websites

Aggregated
3.2 ★ from 10 reviews
Vincent
09.09.2023 - 13:37

We got some El Pollo Loco coupons in the mail and so came here to try it out, and it didn’t disappoint. We ordered their fire-grilled chicken pieces meal. The c...

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Larry
09.09.2023 - 13:37

I came right when they opened the restaurant at 10AM. I only waited 5 minutes for my whole chicken order. The toilet needed code to enter and didn't have paper.

Katie
09.09.2023 - 13:37

The girl working at the drive thru window was extremely rude and very unprofessional and was not customer service oriented, her attitude was very bad.

Lorena
09.09.2023 - 13:37

I love the chicken and the loco salad. The horchata is also delicious!

arnold
09.09.2023 - 13:37

Spent $40 and they forgot the 3 Tacos Meal. It wasn't all that busy and the order ahead of mine had a similar issue. Really slipping up here.

Google
4.1 ★ from 1221 reviews
Marbella
10.03.2024 - 06:47

The food at this restaurant was tasty and made with fresh ingredients. The atmosphere was pleasant and the establishment was clean.

Ghosty
10.03.2024 - 06:47

I really appreciate the quick service and friendly staff at this restaurant.

Jesus
10.03.2024 - 06:47

The food was fantastic and we loved everything. The service was exceptional. I would definitely recommend this restaurant and return in the future.

Kenny
10.03.2024 - 06:47

Excellent customer friendly and prompt service. Thank you...

Juan
10.03.2024 - 06:47

The rice needs to be cooked more longer it was raw when I got my burrito

Menu
4.2 ★ from 8 reviews
Velva
25.03.2023 - 13:57

Food is great and the AC is super cool!! Great spot to eat.

Velva
25.03.2023 - 13:57

I noticed that my order was missing two chicken legs. I will need to double-check my order before leaving next time.

Chanel
25.03.2023 - 13:57

I always order the 3 piece meals and they never fail me to give me the wrong sauces. The chicken is great, but right before giving me the food, they would look...

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Dora
25.03.2023 - 13:57

Everything made fresh! Delicious! Fast and clean dining area inside. Loved the chicken tortilla soup! Loaded with chicken and veggies! Reasonably priced. Great...

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Laney
25.03.2023 - 13:57

I love the great deals and my favorite dish is the tacos al carbon at this restaurant!

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