Spaghetti Warehouse - San Andreas

HORRIBLE. Don’t waste your time and money here. My husband and I took our two children here to celebrate our son’s birthday. To start, they did not have our res... read more HORRIBLE. Don’t waste your time and money here. My husband and I took our two children here to celebrate our son’s birthday. To start, they did not have our reservation and we showed them our open table confirmation and the manager said their reservation list must not have been updated today but they would seat us anyway. The restaurant was not full or even crowded. We had to wait 20 minutes to even be greeted by our waiter, plus another 15 minutes to get any beverages followed by our requests for silverware which I ended up having to go grab from another table. Our food took at least an hour to get out to us, we never got refills, our waiter got my husbands order wrong, my daughters bowl wasn’t clean...the list goes on. When I spoke to the waiter and manager they could have cared less. They comped $5 off of our bill. What a joke.

Birthday was great read more Birthday was great

We ended up having to place our drink and food orders together to ensure we would be served in time to eat and leave quickly. The girls at the front desk appear... read more We ended up having to place our drink and food orders together to ensure we would be served in time to eat and leave quickly. The girls at the front desk appeared indifferent and unhelpful, and there seemed to be a complete lack of communication among the staff, which made for a stressful and frustrating experience. We are usually easy to please and don't complain often, but this situation was unacceptable. Given this experience, we may not return, especially since there are many other restaurants in San Antonio that offer both great food and better service. On a positive note, the food truly was very good. The manager did acknowledge the issues we faced, comped us an appetizer, and apologized, which we appreciated. However, it felt like a case of "too little, too late."

Parts of the restaurant are dated and need of repair. That said the food was very good and or server was pleasant and helped us with all of our needs. Overall a... read more Parts of the restaurant are dated and need of repair. That said the food was very good and or server was pleasant and helped us with all of our needs. Overall a good experience today.

The first person that tended to us was a bit rude we told her we had a reservation and she made us wait anyway. I could understand if they were busy but it wasn... read more The first person that tended to us was a bit rude we told her we had a reservation and she made us wait anyway. I could understand if they were busy but it wasn't. The next lady that came was sweet and sat us at our table, but our waiter was distracted didnt even bring our food he sent someone else, never asked if we needed anything. I really had looked forward to going there, but not sure if I will return