KFC - Salem

#8 - Order Fast Food Salem, American, North American
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KFC

KFC
2.5 / 5 (3156 reviews)

Description

In the bustling ambiance of KFC, customer experiences seem to oscillate between delight and disappointment. While some patrons rave about the kind and efficient service delivered by the hardworking staff, others express frustration over incorrect orders and subpar food quality. Complaints about dry chicken, missing sides, and rude interactions highlight a troubling inconsistency. Despite a few commendable efforts by the team to rectify mistakes, the overall impression suggests a need for improvements in food preparation and order accuracy. For now, diners are advised to tread carefully when choosing this KFC, as the experiences can be surprisingly hit or miss.

Last update: 18.02.2026 from: Jalyn

Feedback

★ 2.5 / 5 from 3156 reviews
rohan-jalyn
26.01.2026

My order was completely wrong and actually got someone else's order so took everything back and the lady was very nice and polite and remade my order and still told me to keep the other one and keep apologizing... I felt so bad for her cause she was the only one working front and window... Thank u for great customer services.

frami-clair
26.01.2026

It's been good and it's been bad but today was by far the worst KFC experience I've ever had. The staff was nice and friendly which is why it's two stars and not one. However my Mac and Cheese was old, brown and hard. My biscuits were so undercooked they were still white. My chicken was absolutely awful. It was old, soggy and way too dark not to mention they gave me pieces where there were chunks missing and were more bone than meat. I thought after waiting 15 minutes just at the window somet

jacquelyn-stracke
26.01.2026

This is what we saw when we got home with our chicken. It was not extra crispy as we ordered. It was soggy, super greasy, and falling apart. My hubby drove back and showed her the chicken. No apology. She just asked if we’d like some more chicken. No!! We would like our money back thank you. We will go to Commercial Street KFC from now on. If you found my review helpful please like.

mohr-osborne-1
26.01.2026

Well, first of all, it been a min, so I don't recall the name of the redheaded cashier, but yall know who I'm talking about lolbs ... She was AWESOME! It was late, ‍I didn't know what I wanted, and I was sleepy af

ray-rogers-beach3
30.05.2025

These guys and gals were crazy busy and they still had good positive attitudes, providing great friendly service. Everything with our large order was correct right down to the two chocolate, chocolate chip cakes. Way to go KFC staff.

FAQ

You can use the WLAN of the place free of charge.

You can watch major sporting events on a screen / TV right in the restaurant.

You can also pay for your menus with the common credit cards.

More information

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