Dairy Queen Grill Chill - Saint Michael

Absolutely terrible service! I’m giving 1 star for the food because we never received any, and another 1 star for the atmosphere since the poor service creates an overall negative experience. The owner needs to take action and replace the person responsible for this mess; if that's the owner, they should consider selling the restaurant to someone who understands customer service and hospitality. Unfortunately, this seems to be a recurring issue at this location. At least there's a McDonald's just across the street! Food: 1 Service: 1 Atmosphere: 1.

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The manager was quite unprofessional, yelling at customers for choosing to dine indoors instead of using the drive-thru or mobile ordering. He publicly reprimanded employees for taking our order after we had already waited for 15 minutes. I witnessed him slamming drawers in frustration. I would be embarrassed to have someone like him represent my business. The employees seemed to be struggling under his attitude. Overall, the food was decent (3/5), but the service and atmosphere were both disappointing (1/5).

Very slow and lots of messing around by staff. Food: 3 Service: 1 Atmosphere: 3

There was one older gentleman behind the counter and 3 or 4 cars in the drive through. I was the only customer in the store. The gentleman say Sorry, we are only taking orders one at a time since we are so busy and so understaffed. Fine by me. Quality over quantity. But this gentleman was not moving like he had a purpose. He takes a few orders, and eventually walks up to me, looks me in the eye, and asks me what I would like. When I started to answer, he cuts me off and says Sir, I TOLD you we are only taking one order at a time. You 're going to have to wait. Then he waddles away. He was talking to someone on his headpiece. BUT HE LOOKED ME IN THE EYE! Fine. I 'll wait. Then he sends one of the only other workers there on break. Fine. But then she goes behind me in line! She only has a 20 minute break for lunch, and she was to wait behind me on slowpoke behind the counter? I left and went to the Subway. Seems like a terrible place to work. This was Friday 7/27/23 around 1 or 2 pm. Service: Dine in Meal type: Lunch Service: 1 Atmosphere: 1