McDonald's - Romulus
McDonald's
Description
This airport McDonald’s struggles with slow service, frequent order errors and inconsistent food quality, turning a quick meal into a frustrating experience for travelers. Staff can be friendly, but kiosk/payment confusion, missing or incorrect items, watery coffee and mislabeled pastries point to disorganized operations and spotty hygiene practices. For time-pressed flyers, reliability is the main issue — improvements in staffing, order accuracy and pickup procedures are needed to restore convenience and trust.
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I've never waited so long for breakfast oatmeal and coffee in my life—45 minutes! They really need to get it together. The overall atmosphere in this airport is quite frustrating.
The worst McDonald's I've encountered. The staff are friendly, but the order was all wrong. I ordered 2 apple pies and 2 coffees with cream. I ended up with 2 smore pies that did not taste good and the coffees tasted like water.
I thought they could at least handle a coffee, given the reviews. I got a decaf coffee with two pumps of the vanilla syrup, cream, and two sweeters. They took nearly ten minutes and didn't do a damn thing to the coffee. It was already $4 for the drink, the least they could do is make it correctly.
After a lengthy plane ride, i order food from the Kiosk, and selected pay at register. I ask an employee standing at register and show him my ticket do just wait here for my order to be paid. He looks at ticket# n says yes. I wait 15 mins as ppl come n go, n I as a different employee same question who tell me my order will not get started until I pay. I had a connecting flight so I didn't have the time. I ask to speak to a Manger who also didn't care or even offer to push my order to front of the line due to missing information on employee end. Never again will I try to spend my hard earned money here.
12 minutes for a egg mcmuffin. Food got stuck in the conveyor. Lady was to stuck in her phone to notice.
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More information
QR-Code for the menu
