Whataburger - Rockwall

#1 - Fast Food - Rockwall, American, North American
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Whataburger

Whataburger
3.5 / 5 (827 reviews)

Description

At this Texas favorite, Whataburger, recent visits reveal a troubling trend of inconsistent service and food quality. Customers report severe understaffing and overwhelmed staff, leading to frustrating wait times and subpar meals. While some have enjoyed hearty dishes and indulgent shakes, others were served cold, poorly prepared burgers and inedible fries. Complaints highlight a lack of communication and unfriendly service, with many feeling let down by an establishment they once cherished. To regain customer loyalty, it's essential for ownership to address staffing issues, enhance food preparation, and improve overall dining experience. Adjustments could make a significant difference for patrons.

Last update: 23.05.2026 from: Brenda

Feedback

★ 3.5 / 5 from 827 reviews
brenda-gonzalez-mush
04.05.2024

Everything is excellent, but there’s often a lengthy wait in the drive-thru.

cris-tranter-1
04.05.2024

The experience was great! The staff were friendly, the place was clean, and the food was delicious.

dallas-dailey
04.05.2024

The service was a bit slow, but I understand that fast food jobs can be quite demanding, so it didn't bother me much. However, the fries were cold, and they also got the rest of my order wrong.

kouri-harrison-1
04.05.2024

Dallas was incredibly helpful, and I really appreciate the hot and fresh food!

tawana-perez
04.05.2024

I went through the drive-thru at 11:58 AM and there were four cars ahead of me, which took a frustrating 21 minutes. I ordered the #7 Jr. Whataburger meal for $8.25, but my order was incorrect, I didn't receive any napkins, and I had to ask for ketchup. It's really disappointing to pay that much for an order and not have it come out right. As much as I enjoy Whataburger, this experience just wasn't worth it.

FAQ

You can watch major sports events on a screen / TV right in the restaurant.

You can also pay for your dishes with various credit cards.

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