Subway - Rockwall
Subway
Description
In a small-town Subway, customer experiences have been mixed, with past complaints about cleanliness, incorrect orders, and unprofessional staff. Issues ranged from pests and dirty floors to poor communication and inattentive employees. However, recent changes under new management appear promising, with improved service and a renewed focus on customer care. One customer praised Patrick for delivering an exceptionally well-prepared wrap, highlighting the potential for quality food here. With efforts underway to address prior shortcomings, this Subway invites locals to revisit and experience the positive transformation firsthand.
Images
Feedback
We’re under new management and have a fresh team! At Subway, we prioritize our customers and their experiences. We invite you to visit us and see the positive changes we’ve made. If you’ve had any past experiences that didn’t meet your expectations, we encourage you to give us another chance and meet our new staff and management. The service has improved significantly, and we strive to treat everyone with care and respect. Thank you!
Patrick prepared the best wrap and the best overall dish I've ever ordered at this location. It was so delicious that I felt it deserved a review! This time I opted for a wrap, which people have struggled to keep neatly wrapped in the past, often resulting in a messy experience. However, this one was wrapped flawlessly, and the sauce portions were just right. Thank you, Patrick!
Our local Subway, the only one in our small town, has been on the receiving end of numerous 1-star reviews. As retired USAF Veterans, my wife and I decided to try their delivery service, but both of our orders were completely incorrect. With over 25 years of experience as a restaurant owner myself, I attempted to call the store to speak with the manager and offer some constructive feedback. Unfortunately, none of the employees answered the phone, despite my repeated attempts. When I contacted corporate, I was redirected to an online portal that seemed to be part of an external data collection system. I never heard back from Subway. It seems that this company is heading down the path of extinction, and we certainly won’t let them make us feel foolish again!
This is the worst Subway I've ever been to! There's rarely anyone available to take orders or assist customers. I've walked in several times and waited for up to 10 minutes without seeing anyone show up.
There was only one person working, and they had run out of a lot of meat and cheese options. The employee seemed very tired.
Menu
Pizza
Personal Cheese PizzaOur pizza dough is covered + mouthwatering marinara sauce then topped + shredded mozzarella cheese. Make it yours by adding your favorite veggies. We make it amazing by baking it to personal perfection.
Sandwiches
Italian B.m.t. MeltThree craveable meats; melty cheese & fresh veggies. It’s not too good to be true; it’s the Italian B.M.T. Melt. Now you can get the flavors you crave along + the goodness of fresh tomatoes; peppers & onions; that’s a win‐win.
Meatball Marinara MeltAdd some melty goodness to your Meatball Marinara sub. Make it a Fresh Melt & get craveable meatballs & tangy marinara sauce topped + American & parmesan; all grilled to cheesy perfection. Freshly made in front of you.
Spicy Italian MeltSpicy Italian Melt combines the mouth‐watering flavor of pepperoni; salami & cheese grilled to melty perfection + the feel‐good flavor of spinach; tomatoes & peppers. Guess you can have it all.
Oven Roasted Turkey MeltThe Oven Roasted Turkey Melt is loaded + fresh veggies like tomatoes; peppers & onions; & grilled on our Hearty Multigrain bread until the American cheese is as melty & cheesy as you want it. Cravings; covered.
