Kfc - Roanoke

#22 - Fast Food - Roanoke, American, North American

Kfc

★ 3.1 / 5 (3079 reviews)

KFC in Roanoke, VA, offers a casual American dining experience with a focus on tasty fried chicken and comfort food. With an average rating of 2.6 stars, it's a place where you can enjoy a meal while sharing your thoughts with other patrons. The restaurant is open daily from 10:00 AM to 8:00 PM, making it convenient for lunch or dinner. If you'd like to know more about wait times or make a reservation, feel free to call (540) 344-8826. For those dining at home, KFC is also available for delivery through DoorDash. If you're interested in exploring other similar dining options, consider visiting Denny's or Waffle House. Don't forget to leave your own review if you've dined here before!.

Last update: 17.01.2026 from: Juliane

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★ 3.1 / 5 from 3079 reviews

In recent reviews of a local KFC, patrons express a mix of frustration and delight. While some customers lament poor service, incorrect orders, and food quality issues, others rave about the addictive mashed potato bowls and excellent chicken sandwiches. Descriptions of inedible chicken and dry biscuits contrast sharply with fond memories of the restaurant's buffet and fast service. Despite challenges, loyal fans appreciate the fresh, hot meals and friendly staff that make KFC a convenient choice. Overall, the restaurant displays a significant variance in experiences, highlighting the need for improved consistency and service in the drive-thru.

Peter

10.06.2025

★ ★ ★ ★ ★

Drive thru person cut me off while i was ordering, got order wrong, mashed potato container lid bigger than thigh and leg together! Then my biscuit looked like bug baked in it. Contacted kfc Corp after calling back and person answer phone said theywould replace my biscuit. When I ask for the Mgr he said ? Why he gona say same thing

Anais

10.06.2025

★ ★ ★ ★ ★

Not even worth 1 star! Worst customer service ever! Got the 8 piece meal, and potatoes were gritty, green beans were nasty, biscuits were tiny and hard, and chicken was definitely not what KTC used to be. No wonder they are never busy with employees sorude and hateful. Won't be back.

Liana

10.06.2025

★ ★ ★ ★ ★

I live about 30 mins from this location, and I drove there today to get some food for my family for dinner tonight. Once I got home half my order was missing and the food was a bit cold. My daughter went ahead and grabbed a plate of the food of what wedid get, and once I called to ask for a replacement of what I had missing, I was given a go around and was told to bring mymerchandise back completely even after my child already eat some of it. All I wanted was what was missing from my order! WorstCustomer Service Ever! ????

Juliane

10.06.2025

★ ★ ★ ★ ★

Went into the drive thru they said it would be 10 minutes for chicken And they were out of sweet tea for the night and this was at 6:30 pm... I'm not sure why these people have not opened their lobbies covid is over and we need to move on... Looking atthe last couple of months reviews they are all one star management needs to take control.

Juliane

10.06.2025

★ ★ ★ ★ ★

Is this a joke? The lid on the mashed potatoes(I did not want but drive thru girl cut me off before I could speak) bigger than the leg and thigh together in meal not to mention wasn't hot and tasted like cooked in old grease was rubbery! Never again willI come here!

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