Reviews
What Michelle Stuart doesn't like about Steak n Shake:
My food was very greasy; the food was alright , compared to the Steak N Shake in Seymour, Indiana, as well as Franklin, Indiana. My children agreed it was alright! They begin talking about how they missed the Indiana Steak N Shakes! They have awesome food at the Indiana locations! The best! The Steak N Shakes in Indiana are very friendly; however, the Steak N Shake in Richmond, KY has workers that are somewhat unfrie... View all feedback. What Leonard Harvey likes about Steak n Shake:
This is a great Steak N Shake, just off the highway. Great drive thru service. Prices are better than any Wendy?s, Burger King or other fast food around. Burgers, fries shakes for the entire family. Delicious!! View all feedback.
Reviews from various websites
Waited 10 minutes behind one car at the drive throughThey finally took their order, and I was told they would be with me in just a moment.
Foods always good but this one takes forever to get your food and they often mess up your order.
As usual, Steak n Shake was always one of my favorite fast foods.
All the staff I saw are super sweet and nice. Order is always correct and food is warm. Drive thru moves at a good pace. Thank you.
Go through or go through orders. Great staff. Good food.
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read moreThe Steak ‘n Shake in Richmond, KY has received mixed reviews from customers, with some expressing disappointment in the level of service and the greasy food. On the other hand, there are positive reviews highlighting exceptional customer service, delicious food, and overall great experiences. The restaurant has gone through changes, including self-serve kiosks and limited menu options, which some patrons miss. Despite the changes, there are still loyal customers who appreciate the cleanliness, friendly staff, and tasty offerings. Overall, opinions are varied, but the consensus seems to be that the Richmond location could use some improvements to regain the classic Steak ‘n Shake experience.
My food was very greasy; the food was alright , compared to the Steak N Shake in Seymour, Indiana, as well as Franklin, Indiana. My children agreed it was alrig...
read moreWhile steak and shake no longer has that pre covid swag it used to, this one was pretty good!
The steak n shake experience is gone. No more kids meals in car boxes or paper hats. No more wait staff, the menu has been cut drastically and you just order on...
read moreService was great and food was good . Damaris was great very nice . Didn't have to wait long for my order .
The Steak ‘n Shake in my down was shut down and hardly travel to Richmond and had to do some running. Went to this location and Eugene was working the window. P...
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