Reviews
What Erin Hill likes about Chipotle Mexican Grill:
On October 30th, I ordered online only to discover it was closed, after I already paid. While it was inconvenient, I am rating Chipotle highly because they promptly responded to my refund emails through their assistant, Pepper, initially through the app. Chipotle delivers on customer service every time in person and online! The main thing that would've improved the experience is knowing about the closure in the app a... View all feedback. What Mariane Block doesn't like about Chipotle Mexican Grill:
This situation is very downhill last year. More often than not, they lack standard food to go with your order. No beans this week. Last time it wasn't a white rice. Before it was no Fajitas or acid cream. And it's not like I'm going close for 15 minutes. In the busiest times of the day until 1:00 and 7:00 until 8:00, they are ALWAYS from something. View all feedback.
Reviews from various websites
This chipotle has always been good. But I'm leaving a review for one thing: I just wanted to pick up my online order, and I went out, the cashier called me down...
read moreThis situation is very downhill last year. More often than not, they lack standard food to go with your order. No beans this week. Last time it wasn't a white r...
read moreEvery time we are here, they are an essential part. Rice, beans, tortillas, chips, a whole protein... the last time they had no pint beans and no guac. I am no...
read moreI would give this location four or five out of five if it wasn't for the To-Go staff. Every time I order in advance, my food is 10-15 minutes late in the shelf....
read moreWhat is going on? Locking the doors then makes us wait outside to collect our online orders. Chipotle heavily raised their prices and can’t even update the hour...
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read moreThe reviews for this Chipotle location paint a picture of a restaurant with a variety of issues, from poor customer service to cleanliness concerns. Some customers were disappointed with the lack of attention to detail, such as not having certain items available or receiving the wrong order. Others complained about rude employees and a general lack of cleanliness. However, there were also positive comments about the prompt response to refund requests and the honesty and effort of the staff in remaking orders that had been sitting for a while. Overall, it seems that this Chipotle location can be hit or miss, with some customers having a great experience while others were left feeling frustrated and dissatisfied.
We went to this chipotle twice – and it was both scenic! friendly service, staff ready to use, and fresh, delicious food, perfectly seasoned, both paints. this...
read moreBetter than quedoba, get the burrito
This Chipotle is our go-to ChipotleEven if we have to drive a little further Service is niceRice is always cooked all the way through.
Not the easiest location to access during lunch, Chipolte at Willow Lawn is often so packed at lunch time you won't get even legal street parking.
Great customer service. I always like to go this location.very clean inside and out side.
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read moreChips were a little salty and some were super stale, but the burrito was fantastic.
My Burrito Bowl was cold. There apos;s barely any meat in it. The Chips Queso Blanco was just as bad. Only enough chips to cover the bottom, the queso was cold...
read moreDid not get my chips and there was no fajitas on my food.
This was not what I ordered not doubled wrapped no beans no salsa no sour cream! absolutely not what I ordered paid extra for double wrap.
They dont put enough ingredients in the bowl. They once sent me an order with meat only. Once I ordered 9 tacos and I only got 3.
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