Chameli - Richardson

We ordered several dishes for take out. The chicken lollipop or butterfly chicken was raw inside. It wasn’t undercooked. It was raw. I had already taken a bite,... read more We ordered several dishes for take out. The chicken lollipop or butterfly chicken was raw inside. It wasn’t undercooked. It was raw. I had already taken a bite, when I noticed, because the texture was so strange. We live 20 minutes away, but we’retold we needed to bring it back for a replacement. Why would I want a replacement? I called and told them that I didn’t wantanyone else to get sick, and was concerned about the well being of their restaurant. The managers (I spoke with more than one)were extraordinarily rude, and didn’t believe that their chicken could be raw. They refused a refund without seeing thechicken. While I understand why, I can’t believe the arrogance and the lack of concern about something that’s a big deal.Raw chicken is no joke. Additionally, the quality of their food has gone downhill. While it’s always been hit or miss, it’sgotten worse. *Response to owner -The managers didn’t understand me, and were patronizing from the beginning of ourconversations. I didn’t threaten to close the store. I said that I had called out of concern of what would happen if someonegot sick, as I wouldn’t want their store to be shut down. I said that after their responses, I no longer cared whether theirstore was shut down. His response to this was that I was threatening him. He told me I could bring the chicken back for areplacement. I told him I don’t want a replacement, this belongs in the toilet. He laughed at me and asked how I could bringit back if it was in the toilet. I’m sorry that he didn’t take the time to process what I said. I didn’t ask for a refundfor the whole meal, just the chicken. The managers’ said that they don’t know whether their people are being truthful, asthey have been cheated before. While I understand that they’ve had bad experiences, and I’m sorry about that. I think it’sunfortunate that they approach their customers with an assumption of dishonesty. It’s disrespectful to us.

Clean well decorated All the foods are very delicious. Very friendly staff. Different kind of food is available. Big menu that covered the different taste. You... read more Clean well decorated All the foods are very delicious. Very friendly staff. Different kind of food is available. Big menu that covered the different taste. You should try. Owner came to make Sure the food is good and we like it !!! Appreciate thathonesty.

Best customer service and best authentic desi food in town. read more Best customer service and best authentic desi food in town.

The butter chicken was fantastic! I had higher hopes for the flavor of the chicken biryani, but it was still quite enjoyable. I'm eager to try the pomfret and s... read more The butter chicken was fantastic! I had higher hopes for the flavor of the chicken biryani, but it was still quite enjoyable. I'm eager to try the pomfret and see how it tastes!

As a Bengali and Bangladeshi, I am incredibly proud and thrilled to have found this Bengali restaurant in the heart of Dallas. I enjoyed their Special Beef Teha... read more As a Bengali and Bangladeshi, I am incredibly proud and thrilled to have found this Bengali restaurant in the heart of Dallas. I enjoyed their Special Beef Tehari and Dhakaia Biryani, and I was genuinely impressed by the authenticity of their Bengali biryani dishes! It felt like I was transported back to Bangladesh! This is the highest compliment I can give to a restaurant in the US. The food is absolutely fantastic! I'm looking forward to trying their kabab offerings next time! Their chai is delightful, but I do have a suggestion: serving it in traditional tea cups, like they do in Bangladesh, would add a lovely touch! Overall, I highly recommend this restaurant.