Da Pineapple Grill - Rexburg

We had a waiter named Jeffrey and he was awesome! He totally made the experience better for our group? read more We had a waiter named Jeffrey and he was awesome! He totally made the experience better for our group?

I never write reviews but this needs to be heard. I have never experienced such poor service, and no one should ever go here!!! I don’t normally care if the ser... read more I never write reviews but this needs to be heard. I have never experienced such poor service, and no one should ever go here!!! I don’t normally care if the service is bad if the food is good but this is where I draw the line. This used to be my favorite restaurant that I frequented but I will not be returning here after last Thursday. We called to make a reservation but were informed they don’t take reservations. No problem, we had tried to reserve it before with no success but we were always able to get in, even with bigger groups. When we arrived with our group at about 6:30, they asked if we were the group of 20 who had made a reservation. (How did they make a reservation but we couldn’t? We had a 10 or so minute wait to be seated before being put in the corner, out of the waitresses view. After we were seated, the group of 20 arrived and another group about our number of guests, 13 or so, were also seated. We watched as the waitresses took their orders and got them drinks while we were left in the corner. It took them a good 20 minutes to get our drinks and maybe 30 more for those drinks to get to us. The two tables with large groups who arrived AFTER us received their food before they had even taken our order. At this point we were frustrated. It had been over an hour. I knew service here is normally slow, but this was ridiculous. Some of our group had time to even leave to pack up and check out of their hotel before coming back. Still no sign of food and no waitresses. We realized that the restaurant had actually closed at this point, 8:00. Some of our group even had to leave because of young children and health conditions. We waited over TWO HOURS before getting our food. Normal, good restaurants at least offer free drinks or dessert if the wait is longer than normal. I would have expected this at a 45 minute wait or even an hour. 2 hours is not acceptable. One of the waitresses even spilled a drink on one of us as the food arrived. They clearly just ignored our group and gave priority to the people who came after us because they forgot they put us in the corner where they didn’t see us. This place needs to get themselves together. They need to hire more people and teach better practices to their employees. It’s such a shame that their service is such an obstacle to the good food they serve. Will not return and will be spreading the word. TLDR: we waited 2+hours for food, 2 big groups came after us and they were served before us, extremely poor service

Food was amazing here! Filled us right up and was so fresh and good to the mouth. read more Food was amazing here! Filled us right up and was so fresh and good to the mouth.

I've lived in Hawaii, Florida, and D.C., and I've never encountered better sushi anywhere else! Da Pineapple Grill also offers authentic and outstanding Hawaiia... read more I've lived in Hawaii, Florida, and D.C., and I've never encountered better sushi anywhere else! Da Pineapple Grill also offers authentic and outstanding Hawaiian cuisine! While the wait for food is generally longer than at other restaurants, it's absolutely worth it for the quality of the dishes served! The staff is incredibly friendly and personable, and they have a remarkable ability to be patient! The music and decor transport me back to my time in Hawaii. It's truly a wonderful place!

"Let me make this clear: the food is great—delicious, especially for Rexburg, although it's a bit on the expensive side. However, the service leaves a lot to be... read more "Let me make this clear: the food is great—delicious, especially for Rexburg, although it's a bit on the expensive side. However, the service leaves a lot to be desired. I've been a patron since the place opened, and over the 15 years I've been coming here, the wait times for food have always been frustratingly long. Sometimes, you'll find yourself regretting your decision halfway through as you realize you've made a big mistake, but at that point, you're too invested to turn back. So, be cautious when you visit."