Cafe Rio - Rexburg

The inconsistency of the portions they serve is enough to make me want to drive off the nearest cliff which is like 20 miles away. More often than not, they wil... read more The inconsistency of the portions they serve is enough to make me want to drive off the nearest cliff which is like 20 miles away. More often than not, they will give me two shreds of chicken for my salad. There should be a way to more consistently give a normal portion of chicken. Ever heard of a scale?

Monday night nightmare. They just ignored customers in line for 15 minutes while they caught up on togo orders. Long delays in cashiering because of bottleneck... read more Monday night nightmare. They just ignored customers in line for 15 minutes while they caught up on togo orders. Long delays in cashiering because of bottleneck with to go orders while food got cold. Don’t go during peak times. Or maybe order to go on app because it seems they deprioritize customers in line.

We went in around 9:10pm. This location closes at 10pm. The cold table was broken down ready for after close cleaning. The food was left out on a food cart for... read more We went in around 9:10pm. This location closes at 10pm. The cold table was broken down ready for after close cleaning. The food was left out on a food cart for awhile. As our food was being prepared one of the workers was scooping out nasty chunky green water from the cold table and into a bucket. The sound, smell, and sight of soggy cheese floating in green water left us gagging. It was disgusting. To top it off my husband’s food was sitting in the splash zone. Everyone in line was side eying each other completely grossed out. I couldn’t believe the complete lack of awareness of the manager on duty. I left with a complete loss of appetite.

Normally this place is super good but for some reason today, I picked up my online order and I had a different experience. My tortilla shell is literally a chip... read more Normally this place is super good but for some reason today, I picked up my online order and I had a different experience. My tortilla shell is literally a chip, it’s stale and hard, and I specifically asked for things to be removed (due to allergies) and they added them. Little disappointed.

I feel like all chain restaurants let me down eventually. Once that happens, the only thing that brings me back is if someone I want to eat with insists on eati... read more I feel like all chain restaurants let me down eventually. Once that happens, the only thing that brings me back is if someone I want to eat with insists on eating at one of their locations. That's what happened here. I loved Cafe Rio when i first discovered it on a trip to UT about a decade ago. They eventually arrived in my former home state of WA and, as many good restaurants do when they come to WA, their quality and service took a pretty pronounced plunge downward. I rarely have eaten there