Cafesano - Reston

April 2022 update: it hurts me to say that the variety of menus and the overall food quality in cafesano has fallen in the last months. I was disappointed to learn that they no longer offer babaganoush than appetizer or side item; more discouraging was the fact that they have replaced their excellent lavenash chips with what seems mass-produced, fried Pita chips that, when I am honest, were closer in texture, taste and look fried flour tortillas. the chicken-shawarma sandwich was about as good as I remember, and the garlic aioli remains excellent, but the overall experience is so that I much less likely to choose cafesano over some of the other Mediterranean options in the opposite.

When it is done right the food itself is pretty good. However, the customer service here is horrible. The last several times I have ordered from Cafesano the chicken kabob was dry and overcooked. The pita bread was also burnt and hard and impossible to eat with the hummus. It was absolutely inedible.So on March 29, 2022, I thought I'd give them one more try and maybe if I told the manager of my previous experience and placed an order with him perhaps it might turn out better.When I asked to speak to the manager I was told he was busy and couldn't speak to me. Since I was the only customer in the restaurant at 5pm I insisted to speak to the manager and was told I would have to wait. I responded by asking what restaurant would tell a customer that and was looked at with a blank stare and again was told he was busy.After 15 minutes the manager finally came out and I expressed my concerns about the food and service. I told him about my last experience at CafeSano and that I wanted to place my order with him. I told him I was hoping he would personally make sure the order was correct. He said he was too busy and couldn't do that. I told him that I had never experienced a manager who had so little concern for his customers and perhaps that was why no one in the restaurant at 5pm. I gave him one last opportunity to keep my business and he said nothing. He just turned and walked away.I left and will never go back. I don't know how a restaurant that operates with complete disregard for their customers can keep the doors open. Hopefully, my review can help others from having such an awful experience.

I ordered an Avocado Lemon Tahini wrap. In the past, I always had sliced avocado, plenty of shaved asiago, and tahini source that was noticeably there. Yesterday, I had to ask waitress about it, She made me unwrap the food to show me a tiny bit of crushed avocado pieces... one piece of shaved cheese and no taste of source. I didn't make a fuss over this since I was with a friend. But it certainly made me feel being short-changed.

We ordered catering from here for early morning pickup. The staff were all so polite and fast for how early the order needed to be ready. Food was delicious!

The food here is always reliably good and fresh. Their salads are freshly made and the meat is never dried out.