Reviews - Elements

Just had a delicious meal with my 86 year old Mom at Win River. My Mom had a Winfit steak with salad and veggies, I had the chicken Marsala with a baked potato,... read more Just had a delicious meal with my 86 year old Mom at Win River. My Mom had a Winfit steak with salad and veggies, I had the chicken Marsala with a baked potato, salad, and veggies. My husband had a prime rib dip sandwich and fries and our son had chicken strips and fries. We all really liked our meals and we were impressed by the friendly staff too. They came to refill our drinks and check on us frequently and it was really nice. Prices were very reasonable for the amount of food we got and we did need containers for the plates we couldn't finish. Our waitress Sarah was a great team member of their staff and suggested to go boxes and even reminded us to have fun when we played the slot machines. It was a fun afternoon, the staff really treating my elderly mom with kindness, holding the door for her as we walked into and out of the venue. Several employees did that and it was obvious they treated seniors with a sensitivity that you don't get everywhere we go. Thanks Win River, we will come back soon!

Review based on my one visit. Had dinner Tuesday evening and it wasn 't crowded. Our server Noel was terrific. Food quality was excellent, portion size was appr... read more Review based on my one visit. Had dinner Tuesday evening and it wasn 't crowded. Our server Noel was terrific. Food quality was excellent, portion size was appropriate, and we really enjoyed it. We had that night 's meatloaf special and a 'power bowl ' from the healthy options menu section. The menu has all the basics covered including kids meals.

If you want the short version here you go. Crappy restaurant, inside crappy casino covered in a veneer of fancy decor and flashy lights. Ended up at Elements be... read more If you want the short version here you go. Crappy restaurant, inside crappy casino covered in a veneer of fancy decor and flashy lights. Ended up at Elements because we were staying in the casinos rv park overnight on our way to Sacramento. We decided to at least checkout the casino since we were there. We saw they had happy hour at the time and went looking for the bar. Instead we find Elements, they tell us they have happy hour no problem and sit us. Our server was a nice guy and we ask about happy hour. He reassured us they had happy hour there no problem. I ordered an old fashioned and my girlfriend some wine. Server literally tells me they make the drinks very weak and if I wanted a double. I said NO let's just see how it is. Drink comes out it tastes horrible, can't quite put my finger on it. Tasted a bit like orange rind and there's was very muddled orange rind at the bottom. Server offers to remake it I say just bourbon, sugar and ice. We weren't even planning on eating at this time but since we were there we ordered some food. Calamari was meh, very heavily breaded, not the best by any mark, but not worst either. My club sandwich was actually surprisingly good. Food alone would be 3 stars, but the story continues. Second drink comes out with the food. Tastes off still, really bad but doesn't taste like rind anymore. I say it's fine, not really wanting to deal with it no anymore. Bartender clearly was no good or recipes suck. However I'm just dying to figure out what's wrong with it. Then it hits me, it's not bourbon, it's scotch or something else. I ask the bartender what liquor they used, he says makers mark. I love bourbon it's pretty much all I drink, that's not makers. Not only is that not makers, that's not bourbon. Whatever it's happy hour and drinks are supposed to be like $2.75 so I'll just drink my sugared scotch. Then bill comes, they charged me $14 for sugar scotch! I had 2 $7 charges, server says it's because they put 2 shots in it (remember me earlier declining this? and it was makers which is their most premium liquor... I ask for the manager. Some lady with black hair comes, repeats the same thing server said. She said saw the bottle and it was makers. So either someone is lying or the casino is filling makers bottles with cheap well whiskey. Told me if I wanted they could check security footage to see what the bartender served... security footage... over $11.25??? Elements may find that to be worth more than their manager and security staffs time, but it's not worth mine. Gave her my card told her to go ahead and bill it. Did we spend the rest of the night drinking and playing slots as we had intended? No, went back to the rv to drink my real bourbon. Won't be stopping here anymore.

Elements is hit-and-miss. Their best promotion and deal used to be their pasta bar. They had an amazing pasta cook. The guys they have now are good but often ar... read more Elements is hit-and-miss. Their best promotion and deal used to be their pasta bar. They had an amazing pasta cook. The guys they have now are good but often are out of supplies. the guy that used to have he was amazing he had personality he made the experience fun and he was a great chef. If I recall correctly he had like six kids, and always a smile on his face. I looked forward to those nights. Where Elements falls short is it they are almost always short-handed. The biggest complaint I hear is about service and yet the people that work there seem to be running around like crazy they are just handling too many tables at a time. I understand they do this because at times the restaurant is not as busy as they anticipated but better to be prepared for a large crowd and underprepared and a large crowd comes and doesn't want to come back. they do continue to decrease the number of dishes they serve and increase the prices. You can drop $10,000 in a day on the floor and still get maybe 15% discount on your food that is overpriced. Having a parent that owned a restaurant I understand there is a fine line between being profitable and not sacrificing customer service but it is possible. If you go for customer loyalty you will make the money up in the number of meals you serve and the satisfaction of those customers. if you scrimp on customer service you're not likely to get repeat customers or certainly not as often as they would eat there. The fact that most of the servers are brand-new when we eat there I am guessing that there is not a lot of employee satisfaction either which is at least as important as customer service because they are tied into one another. It seems obvious to me that they are underpaid and overworked and if that's not what it is then they really have a management problem.

I made reservations for 4 (per the recommendation of the hostess when I called). We were celebrating my father and dear friends birthday 's. I made the reservat... read more I made reservations for 4 (per the recommendation of the hostess when I called). We were celebrating my father and dear friends birthday 's. I made the reservation for 11am. I thought it would be perfect because it was right in the middle of service (brunch serves until 2pm). Here 's the breakdown; We were seated upon arrival. No one told us where to begin or get plates. No one told us who our server would be (who never arrived with the free mimosa 's until 30 min later). She had 3-4 tables to serve as they were not busy AT ALL. We began where the omelette station guy told us to and of 7 to 8 chaffing warmers, NOT ONE HAD FOOD IN IT. NOT ONE! Reaching the end of that line the omelette guy says yeah, they are bringing more food out in a minute . It was actually approx 10 to 15 minutes before everything was supposably replenished. At which point we still had not seen our server. We asked the hostess for her twice. I was mortified and felt taken advantage of after paying $200 for all of us. Oh, and the cakes I brought in the night before for the birthdays...asked for them as well because we had been done for so long and our server could not be found and maybe unaware we had them in the back. But the hostess is the one I left them with the night before. Who 's running this place? Whoever it is should pop in on Sunday Brunch and see what 's up!