Menu - Elements

If you want the short version here you go. Crappy restaurant, inside crappy casino covered in a veneer of fancy decor and flashy lights. Ended up at Elements be... read more If you want the short version here you go. Crappy restaurant, inside crappy casino covered in a veneer of fancy decor and flashy lights. Ended up at Elements because we were staying in the casinos rv park overnight on our way to Sacramento. We decided to at least checkout the casino since we were there. We saw they had happy hour at the time and went looking for the bar. Instead we find Elements, they tell us they have happy hour no problem and sit us. Our server was a nice guy and we ask about happy hour. He reassured us they had happy hour there no problem. I ordered an old fashioned and my girlfriend some wine. Server literally tells me they make the drinks very weak and if I wanted a double. I said NO let's just see how it is. Drink comes out it tastes horrible, can't quite put my finger on it. Tasted a bit like orange rind and there's was very muddled orange rind at the bottom. Server offers to remake it I say just bourbon, sugar and ice. We weren't even planning on eating at this time but since we were there we ordered some food. Calamari was meh, very heavily breaded, not the best by any mark, but not worst either. My club sandwich was actually surprisingly good. Food alone would be 3 stars, but the story continues. Second drink comes out with the food. Tastes off still, really bad but doesn't taste like rind anymore. I say it's fine, not really wanting to deal with it no anymore. Bartender clearly was no good or recipes suck. However I'm just dying to figure out what's wrong with it. Then it hits me, it's not bourbon, it's scotch or something else. I ask the bartender what liquor they used, he says makers mark. I love bourbon it's pretty much all I drink, that's not makers. Not only is that not makers, that's not bourbon. Whatever it's happy hour and drinks are supposed to be like $2.75 so I'll just drink my sugared scotch. Then bill comes, they charged me $14 for sugar scotch! I had 2 $7 charges, server says it's because they put 2 shots in it (remember me earlier declining this? and it was makers which is their most premium liquor... I ask for the manager. Some lady with black hair comes, repeats the same thing server said. She said saw the bottle and it was makers. So either someone is lying or the casino is filling makers bottles with cheap well whiskey. Told me if I wanted they could check security footage to see what the bartender served... security footage... over $11.25??? Elements may find that to be worth more than their manager and security staffs time, but it's not worth mine. Gave her my card told her to go ahead and bill it. Did we spend the rest of the night drinking and playing slots as we had intended? No, went back to the rv to drink my real bourbon. Won't be stopping here anymore.

Elements is hit-and-miss. Their best promotion and deal used to be their pasta bar. They had an amazing pasta cook. The guys they have now are good but often ar... read more Elements is hit-and-miss. Their best promotion and deal used to be their pasta bar. They had an amazing pasta cook. The guys they have now are good but often are out of supplies. the guy that used to have he was amazing he had personality he made the experience fun and he was a great chef. If I recall correctly he had like six kids, and always a smile on his face. I looked forward to those nights. Where Elements falls short is it they are almost always short-handed. The biggest complaint I hear is about service and yet the people that work there seem to be running around like crazy they are just handling too many tables at a time. I understand they do this because at times the restaurant is not as busy as they anticipated but better to be prepared for a large crowd and underprepared and a large crowd comes and doesn't want to come back. they do continue to decrease the number of dishes they serve and increase the prices. You can drop $10,000 in a day on the floor and still get maybe 15% discount on your food that is overpriced. Having a parent that owned a restaurant I understand there is a fine line between being profitable and not sacrificing customer service but it is possible. If you go for customer loyalty you will make the money up in the number of meals you serve and the satisfaction of those customers. if you scrimp on customer service you're not likely to get repeat customers or certainly not as often as they would eat there. The fact that most of the servers are brand-new when we eat there I am guessing that there is not a lot of employee satisfaction either which is at least as important as customer service because they are tied into one another. It seems obvious to me that they are underpaid and overworked and if that's not what it is then they really have a management problem.