Treatz - Reading

I visited Treatz in Reading on October 7th, 2023. It was a wonderful experience and I was assisted by Mariyam. She is a kind lady who serves customers with a sm... read more I visited Treatz in Reading on October 7th, 2023. It was a wonderful experience and I was assisted by Mariyam. She is a kind lady who serves customers with a smile. It was truly an amazing experience. Thank you Mariyam for your hospitality!

When we arrived at the restaurant, there was only one other person there. He informed us that they were not serving young children who appeared irresponsible. H... read more When we arrived at the restaurant, there was only one other person there. He informed us that they were not serving young children who appeared irresponsible. He recommended that teenagers looking for desserts should go to Creams instead.

The restaurant is unclean, with unfriendly and unhelpful staff. Our experience was terrible and I would not recommend this place. We brought our granddaughters... read more The restaurant is unclean, with unfriendly and unhelpful staff. Our experience was terrible and I would not recommend this place. We brought our granddaughters to celebrate their granddad's birthday. The ice cream desserts were good and there were plenty of menu options to choose from. Despite booking a table online, they did not have our reservation in their system or did not bother to check. We had to find a staff member to be seated and were not greeted properly. The tables were sticky and the floors were dirty. The staff's attitude was unpleasant and they showed no interest in providing good customer service. I was very disappointed with the experience and have discussed it with others who also had negative experiences and would not return.

Absolutely terrible establishment! Rude staff, no management, young kids serving so they can pay minimum wage and are speaking to horrendously in front of custo... read more Absolutely terrible establishment! Rude staff, no management, young kids serving so they can pay minimum wage and are speaking to horrendously in front of customers. Never would I suggest anyone works or eats in this bullying environment who also doesn’t pay their young school leaver staff correctly.

Bad service. I asked them for a pistachio rose milk cake for take away and this is what I got. Not a single trace of pistachio. Half slice cut off the top. The... read more Bad service. I asked them for a pistachio rose milk cake for take away and this is what I got. Not a single trace of pistachio. Half slice cut off the top. The box was all sticky for which one of the servers apologized and wrapped it in a bag. I did pay £8 for this cake. Moreover, when I reached home and reached out to them after coming home, they blatantly didn’t even accept their fault. I have ordered this cake for ages. Lost a customer today.