Reviews - KFC

#11 - Fast Food - Reading, Chicken, Delivery Services

Reviews summary

KFC Broad Street offers a mixed experience, highlighted by consistently good food but marred by service issues. Customers praise the delicious, crispy chicken and perfectly hot fries, yet many report long waits, inattentive staff, and mismanaged orders. Ideal for food lovers, the restaurant struggles with staff training and efficiency. Feedback suggests a need for improvement in customer service, as several patrons described negative interactions with employees. While loyal customers appreciate the quality of the food, the overall dining experience leaves much to be desired. Ultimately, those seeking a quick meal may find frustration outweighing satisfaction.

Overall Total Score
3 out of 5
Good | 2711 reviews

Was ACPrice at KFC a mag?

We had a fantastic dinner with a small group of friends. The Toad In the Hole dish was exceptional and the coffee was perfect. I highly recommend this restaurant. View all feedback.

What Anon dislikes about KFC:

This restaurant is nothing special. The appetizers arrived at the same time as the main courses. The salad was just arugula. The drinks took a long time to be prepared. It's okay for coffee, but I wouldn't return for the food. View all feedback.

Reviews from various users

Gastroranking-it

Last update : 24.04.2024

2.8 ★ from 10 reviews
a4364fdmattc
24.04.2024

I visited the restaurant on Wednesday 16/12/20 with my wife in the late morning. We encountered a very rude and unpleasant woman at the door who insisted we scan the app for covid. I explained that I did not have the app and she rudely insisted that I scan it. I mentioned that it is not a legal requirement to have the app and offered to sign their book instead. However, she continued to be rude and made unpleasant faces. The manager should address this behavior as it was very unpleasant. On a positive note, Tracey took my order and she was very nice and helpful, a wonderful member of staff who deserves recognition. The food was nice, hot, and enjoyable.

kenlegg
24.04.2024

Queue was long but once inside we were quickly served. Chicken was perfect as was what we expected with crispy batter moist chicken. Trust me some franchise outlets don't always get it right if production not properly planned you end up with oily chicken so kudos to this outlet.

m50lws
24.04.2024

The food was the only redeeming quality of this restaurant, earning it a 2-star rating. Unfortunately, KFC now only serves soft drinks with artificial sweeteners, making it inaccessible for those with certain medical conditions. Furthermore, they were also out of thermo cups for hot drinks, leaving only water as an option.

706samir
24.04.2024

It's finger licking good. Love the food, lift located right of restaurant, extremely good. Yummy(. .

thehangriesthuman
24.04.2024

I really dislike leaving bad reviews so I’ll keep it short and sweet. I decided to go for the Zinger Stacker and not the usual Bucket. Big mistake. Sheer disappointment. Look at the pictures That’s it, that’s the review.

Tripadvisor

Last update : 04.02.2024

2.4 ★ from 59 reviews
chrishe9623wk
04.02.2024

Resturant dirty all tables not cleaned staff rude food items ran out no toilet as they had closed it pretty sure not allowed to do that no napkins salt pepper only had one type of Pepsi honestly never coming back here again they couldn’t care less

kenlegg
04.02.2024

Frsh, tasty, crispy chicken that one would expect. Fast, friendly and efficient service. I can recommend and will call again

holleybush
04.02.2024

I didn 't even want to give my time up to write a review for this place, but just to warn others I will, I 'd seriously recommend going somewhere else. I 've tried this KFC in Reading 5 or 6 times over the last 2 years, each time having a bad experience but hoping it was a one off as other KFCs have been great. But it is always the same unfortunately. Not all your order will be hot or fresh, it 's pot luck. My chips were stone cold, zinger chewy, hot wings a little warm. Staff have a bit of attitude . The place is filthy. Toilets are rancid. I ordered an americano with my meal, when I lifted the lid it was black, that 's fine, but when I went back to ask for milk the lady made a big deal about what I ordered. I said didn 't see a white or black option? Maybe I missed it. Anyway, after what could have escalated into a big argument for no reason, and why are we arguing about milk in the 1st place?.... all they had to do was give me some milk instead of the argument. They didn 't have any sachets in the end anyway, probably why they were arguing about milk. Who the hell is running this place? You can make your own opinion up if you dare visit, but please don 't waste your cash. Go somewhere else.

navigate562565
04.02.2024

My first experience in kfc was in 1980 and the food was delicious and the service was active but this time I experienced something new the food was disgusting and cold and the service was very poor and the sweeper was serving drinks with her dirty hands right after cleaning so the worst kfc I ever experienced

brian-m-restaurant79
04.02.2024

This is by far the worst KFC I've ever been to. The service was left to one man, who was probably doing his best. The food was just a bit warm not hot and the chicken was tough, presumably because it was cooked some time ago and left to stay warm for ages. I didn't get the dip I paid for, the drinks were all pre poured on the counter and starting to reach room temperature. One of the chicken pieces was a wing with a tiny bit of breast. Pretty ghastly.

Opentable

Last update : 17.08.2023

3.5 ★ from 3 reviews
anon-5
17.08.2023

This restaurant is nothing special. The appetizers arrived at the same time as the main courses. The salad was just arugula. The drinks took a long time to be prepared. It's okay for coffee, but I wouldn't return for the food.

vandanak
17.08.2023

This establishment is primarily focused on serving tea and coffee, not a full bar. Additionally, there is no service available upstairs.

acprice
17.08.2023

We had a fantastic dinner with a small group of friends. The Toad In the Hole dish was exceptional and the coffee was perfect. I highly recommend this restaurant.

Menu

Last update : 14.01.2023

2.8 ★ from 6 reviews
harrison47
14.01.2023

Great dinner with some friends. the toad in the hole was amazing and the coffee was highly recommended before location.

joseph01-1
14.01.2023

It is mainly a tea/coffee place....not even a real bar and no service above.

gulsas
01.09.2019

I purchased 10 pieces of chicken on the evening of the 29th around 9:45. The chicken was overcooked and burnt. I attribute this to us being the last customers of the day. Today, on the 30th, I returned to the restaurant.

franko-dragovic
14.01.2023

A very average place starter came with netzen. salad was just rocket. drinking needed to make old. beautiful for a coffee, but not for eating.

uwe37
01.11.2017

Of course, I haven't had the Colonel's chicken in a couple of years.

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FAQ

The second closest parking lot is Broad Street Mall, located 242 meters away from KFC.

These Pictures from KFC from Reading were provided by the community of Menu provided. They show the eating area at KFC, the interior, the location and of course great Pictures of the fine menus from KFC.

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