Brewdog - Reading

Poor quality food, service and communicatiom at inflated prices. It is one of the only paces in Reading that accepts dogs. Nice vibe/decor.

We went for the Bottomless Wings this week, having seen ads both online and in a sign out on the street the previous week. Firstly the staff were all really lovely both at the bar and at our table, any time we interacted with staff members they were helpful, relatable and friendly. And this was despite what was clearly a very busy night. The food the wings were also of a very high standard. We had both normal chicken wings and seitan 'wings ' in both the hot wing sauce and the Korean BBQ flavours. The seitan wings were not massively our style, but they were tasty and well cooked. The normal wings were beautifully cooked and delicious. We also had a couple of pints each of the house cider which was great. Unfortunately that 's were the good points end. We were quite disappointed by the 'bottomless wings ' experience. Despite a fairly high price, we didn 't actually receive all that many wings in the end, and those we did receive we basically had to beg for. Once you are seated, you are able to order 10 wings per person. You are then informed that you can 'order more wings 5 at a time per person, once you are finished '. What wasn 't explained was how to order more wings, or how long those wings would take to come. After trying for about 15 minutes to flag down a member of staff, we figured out more wings needed to be ordered at the bar. We placed an order for 5 more wings each (asking for 1 order of seitan and one of cauliflower) and after 20 or 30 minutes received an order of chicken and seitan. No cauliflower. Again the food was nice, but ultimately in our 2 hour slot we just about managed to have the initial portion of 10 wings, and an additional order of 5. We weren 't there to eat crazy massive portions, but the event is advertised as 'bottomless ' and I can 't see how it could be possible to match some of the boldly advertised 'high scores ' with such restrictions. It 's unfortunate, because had we been able to order a couple more portions, or had things been better explained, or had the orders come quicker, this would have felt like good value and I would been singing it 's praises in recommendation. As it stands, it was just a relatively expensive portion of wings.

Good food but the staff were ran ragged! Long question at the bar with many waiting. Over at the Dumb Waiter lift the food orders were at least 20 tickets waiting to be served. The staff were very apologetic but I blame the management for the fiasco we had as well as many others complaining. Food finally came for 3 of us but my wifes salad came some 15 minutes later. She is no fan of thigh meat so greasy white and dark meat on a late dish was left. Well done to the poor staff for managing so well were management failed you.

Myself and friends stop for a quick meal at Brewdog prior to visiting the Vue Cinema. I wasn't expecting anything special, and to be honest over the years I've employed hundreds of Chefs and dine in similar restaurants around the world. To say I was disappointed I'm being polite, the chicken breast was overcooked, extremely dry and not freshly cooked, I would say the chicken had been hanging around in a warmer for sometime. I hope the restaurant takes note and make the necessary improvements for their customers.

Came in as we knew the brand, and wasn't disappointed. Very friendly staff and good selection of ales.