Beefeater - Reading

Wow. Could I have more appalling service today? Waited for staff to finish chatting and this took 5 mins before I got seated…. (Female black hair and male with... read more Wow. Could I have more appalling service today? Waited for staff to finish chatting and this took 5 mins before I got seated…. (Female black hair and male with tattoos). Had to ask for a tea bag…. And also had to ask for milk….. I mean wanting a mug of tea at 7am isn’t unreasonable…is it? only 3 guests in restaurant so not busy at all. How can staff get away with this? Bloke in kitchen was good value and had a laugh with him. Let’s see what tonight and tomorrow bring…..

Starter of lettuce with blue cheese dressing was disappointing as blue cheese dressing tastes like a ranch dressing No French mustard available for my steak read more Starter of lettuce with blue cheese dressing was disappointing as blue cheese dressing tastes like a ranch dressing No French mustard available for my steak

Shocking experience, booked and paid for breakfast in advance. Breakfast should have started at 07:00, we turned up at 07:10, left waiting at door for 5 mins, f... read more Shocking experience, booked and paid for breakfast in advance. Breakfast should have started at 07:00, we turned up at 07:10, left waiting at door for 5 mins, finally man comes over in normally clothing, says he a chef and no staff have turned up for work. He said we could come and sit down and wait. A waitress arrived and wondered around the restaurant in her coat looking lost. Chef was in the kitchen in coat and normal clothes prepping breakfast. After waiting further 15 minutes we went through to the premier inn and requested a refund. Unexceptional behaviour for a business taking money but not being ready to serve customers on time.

On 11/01/2022, Sergio, the restaurant manager, deserves high praise for single-handedly running the restaurant all evening and providing outstanding service. De... read more On 11/01/2022, Sergio, the restaurant manager, deserves high praise for single-handedly running the restaurant all evening and providing outstanding service. Despite it being his night off, he came in and managed the entire service without any waiting staff. He worked alongside a young lady who handled the busy bar area while he managed the restaurant's capacity, took orders, served food, and attended to customers' needs. Even when I tried to get my own condiments, Sergio insisted on doing it himself, showing his dedication to his job. Despite any issues with the food or service that night, Sergio's hard work and commitment to keeping the restaurant running smoothly should not go unnoticed. The food was decent and reasonably priced, but Sergio's exceptional efforts overshadow any shortcomings. Beefeater should recognize and appreciate outstanding employees like Sergio, who can single-handedly manage a busy service with grace and efficiency. Brexit may have caused staff shortages in the hospitality industry, but Sergio's exceptional performance proves that dedicated individuals can still provide top-notch service. I have no personal connection to Sergio, but his impressive display of hard work and professionalism deserves recognition and reward.

Overpriced for what it is, ordered the T-Bone, rare, came over done. Ordered the sharing platter, all over cooked. Drinks flat. Dirty plates left on the table f... read more Overpriced for what it is, ordered the T-Bone, rare, came over done. Ordered the sharing platter, all over cooked. Drinks flat. Dirty plates left on the table for 25 minutes. Won’t return.