Beefeater - Reading

Wow. Could I have more appalling service today? Waited for staff to finish chatting and this took 5 mins before I got seated…. (Female black hair and male with... read more Wow. Could I have more appalling service today? Waited for staff to finish chatting and this took 5 mins before I got seated…. (Female black hair and male with tattoos). Had to ask for a tea bag…. And also had to ask for milk….. I mean wanting a mug of tea at 7am isn’t unreasonable…is it? only 3 guests in restaurant so not busy at all. How can staff get away with this? Bloke in kitchen was good value and had a laugh with him. Let’s see what tonight and tomorrow bring…..

Shocking experience, booked and paid for breakfast in advance. Breakfast should have started at 07:00, we turned up at 07:10, left waiting at door for 5 mins, f... read more Shocking experience, booked and paid for breakfast in advance. Breakfast should have started at 07:00, we turned up at 07:10, left waiting at door for 5 mins, finally man comes over in normally clothing, says he a chef and no staff have turned up for work. He said we could come and sit down and wait. A waitress arrived and wondered around the restaurant in her coat looking lost. Chef was in the kitchen in coat and normal clothes prepping breakfast. After waiting further 15 minutes we went through to the premier inn and requested a refund. Unexceptional behaviour for a business taking money but not being ready to serve customers on time.

During a previous stay, we also encountered a disappointing breakfast with cold beans and mushrooms, poorly cooked eggs and bacon, and unhelpful staff. It is un... read more During a previous stay, we also encountered a disappointing breakfast with cold beans and mushrooms, poorly cooked eggs and bacon, and unhelpful staff. It is unacceptable for Premier Inn guests to be turned away without being served. The Beefeater restaurant needs to address these issues promptly.

Just had a great visit for 5 people. Food was served promptly. Can recommend the Posh prawn cocktail, and the Roast Turkey which had so many trimmings and was s... read more Just had a great visit for 5 people. Food was served promptly. Can recommend the Posh prawn cocktail, and the Roast Turkey which had so many trimmings and was served piping hot with extra gravy (only criticism was that there was too much). Staff were very attentive and welcoming. Nice touch of the wooden xmas novelties in the xmas crackers. They also returned the deposit for two people who had to cancel.

No Prawns, not a happy bunny!No lots of menu to be honest! Blah blah, but the service was the stand out of the evening.Chelsea was a delight. Smiling and courte... read more No Prawns, not a happy bunny!No lots of menu to be honest! Blah blah, but the service was the stand out of the evening.Chelsea was a delight. Smiling and courteous, we were explained the select menu that remained and having chosen our meals with much fuss, Chelsea was patient and helpful throughout.We hope to enjoy a full menu and the great service we received from Chelsea and the rest of the team very soon. Thank you