Kfc - Reading

I ordered delivery on 9/6/22, I requested delivery at 5:15. The order was never delivered but my account was charged. When I called the store, the manager told... read more I ordered delivery on 9/6/22, I requested delivery at 5:15. The order was never delivered but my account was charged. When I called the store, the manager told me that I had to get my refund from Door Dash. Door Dash told me to get my refund from KFC. Ihave ordered from KFC for the last time. STILL WAITING FOR FOOD THAT I PAID FOR,

No napkins, no ketchup when requested, and they don’t provide anything. Very poor service. read more No napkins, no ketchup when requested, and they don’t provide anything. Very poor service.

I had the worst experience I've ever had at KFC. I went through the drive-thru and ordered 5-piece chicken tenders and spicy chicken sandwich meals, which total... read more I had the worst experience I've ever had at KFC. I went through the drive-thru and ordered 5-piece chicken tenders and spicy chicken sandwich meals, which totaled over $25—not cheap. When I received my order, one box had only 3 tenders, and the other had 4 pieces of chicken. Frustrated with the time wasted, I went inside to fix the issue. The manager, Tiffany, said someone would assist me, even though the dining area was empty and only one car was in the drive-thru. The employee who came to the counter was rude, blamed me for the mix-up, but said she'd handle it. She took the 4-piece meal to the back, then returned with a sandwich made with just a bun, hot sauce, and one chicken tender, plus fries, and offered me a side for the inconvenience. I declined but mentioned that an extra tender or two would be fair since there was a price difference between the 4-piece meal and the sandwich, and I had paid for 5 tenders but got only 3. She said she couldn't do that. When I suggested adjusting the transaction for the price difference, she said that's why she offered another side, which costs about $3. Seeing I was unimpressed, she called for the manager Tiffany, who eventually appeared but ignored me and started fiddling with cash in the register. After several moments, she gave me $2.11 and said, "Here you go." I left feeling appalled, frustrated, and completely disrespected. I will not be returning.

On September 3, 2021, this KFC location in Exeter, PA on Perkiomen Avenue reported 3 COVID cases, but the owner refused to close for cleaning. Avoid this COVID... read more On September 3, 2021, this KFC location in Exeter, PA on Perkiomen Avenue reported 3 COVID cases, but the owner refused to close for cleaning. Avoid this COVID hotspot.

I approached the KFC window to request cookies from the menu but was told they couldn’t provide them. Frustrated, I informed the woman at the window that I want... read more I approached the KFC window to request cookies from the menu but was told they couldn’t provide them. Frustrated, I informed the woman at the window that I wanted to cancel my order since it couldn’t be fulfilled as requested. She initially closed the window but reopened it shortly after to say I needed to cancel my order through the app. When I asked how to do that, she promptly shut the window again. I stood there trying to figure out how to cancel the order via the app, but there was no option available, and the virtual assistant offered no help. Eventually, I left the drive-thru, hoping for a refund on my $41 order. Thankfully, the phone customer service was very helpful, and the representative assisted with processing the cancellation. At that point, the woman at the window reopened it to ask if I needed anything. I told her I was in contact with customer service to cancel and would not leave until I received my refund. She closed the window again, and I noticed her and the staff laughing, including someone who appeared to be a supervisor. Overall, customer service at this KFC location in Exeter, PA was extremely poor, except for the helpful phone representative. I've decided not to return there. Instead, I visited the KFC in Shillington, PA, where the menu was fully available, my order was ready on arrival, and the service was excellent with no issues.