Level7 - Raleigh

I recently visited Level7 for the first time and it was a really catastrophic experience. The service was incredibly slow and I had to wait for an hour to get m... read more I recently visited Level7 for the first time and it was a really catastrophic experience. The service was incredibly slow and I had to wait for an hour to get my drinks. To deteriorate things, the manager was rude and belittling, which was added only in the entire unpleasant atmosphere. I was very disappointed at the way I was treated and the lack of attention to customer service. The manager seemed to have a chip on his shoulder and made me feel like I was a burden for him. His behaviour was unprofessional and completely unacceptable. Overall, my visit to Level7 was a complete waste of time and money. I will never return to this institution and advise others to convince themselves.

I absolutely love the view from Level 7. The vibe feels a bit more upscale than a lot of other bars in Raleigh, and the food is absolutely delicious! Where it l... read more I absolutely love the view from Level 7. The vibe feels a bit more upscale than a lot of other bars in Raleigh, and the food is absolutely delicious! Where it loses a star is the service. It can be quite slow even when the bar is not busy. If you are in the outside portion of the bar, I would recommend just going to the bar to order your drinks rather than waiting for a server to come to you.

My partner and I tried to visit Level7 twice. The first time, we arrived shortly after they said they opened, but the doors were still closed. The second time,... read more My partner and I tried to visit Level7 twice. The first time, we arrived shortly after they said they opened, but the doors were still closed. The second time, today on my birthday, we came with a group around 12:30 (the website stated they open around 12). The hotel informed us they don’t open until 1, which is fine, but they need to update their online hours. Unfortunately, they missed out on a group of seven customers because we chose not to wait.

One of my groups favorite vibes and atmospheres until tonight? Completely unengaged staff that thought all three incorrectly delivered dishes were acceptable be... read more One of my groups favorite vibes and atmospheres until tonight? Completely unengaged staff that thought all three incorrectly delivered dishes were acceptable being served cold, not fully cooked, and ?unheated.? Also, as I understand it is outside,there were various cockroaches surrounding us making it completely unpleasant to eat and enjoy our time ? with one being on ourtable with food.

Jessica is the most rude, disrespectful, and vindictive staff member I?ve ever seen at this establishment. Personal grudges don?t have any place in business, es... read more Jessica is the most rude, disrespectful, and vindictive staff member I?ve ever seen at this establishment. Personal grudges don?t have any place in business, especially when it isn?t YOUR business, doubly so when it sends revenue walking out thedoor. On top of that, going behind your MODs back to complain to the GM is never a good choice. I?m sure karma will reward herfor being such a team player. Her behavior reflects quite poorly on both the bar and the hotel. I wouldn?t go there if I wereyou, but if you do, absolutely don?t get your drinks from her.