Dunkin' - Putnam
Dunkin'
Description
At this local Dunkin', customer experiences range widely, reflecting both highs and lows. While some patrons praise the outstanding coffee and dedicated staff who remember regular orders and show warmth to customers and their pets, others express frustration over service issues. Reports of unpleasant attitudes, incorrect orders, and unprofessional behavior, particularly during busy times, highlight inconsistencies in service. Despite these setbacks, committed employees like Kaya and Ashley receive commendation for their exemplary service, contributing to a positive atmosphere. While many leave satisfied, others feel their visits were marred by poor communication and inadequate staffing, creating a divide in customer sentiment.
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I asked for my bagel to be cut a certain way, but the person working at the food prep station had a very unpleasant attitude. This was my first and last time visiting this restaurant.
Good, efficient service, thank you!
The coffee at this place is excellent, and the staff are wonderful. They always greet my dog with enthusiasm when I drive through to pick up his special pupcup.
Damian is the best!!! He has been giving me my coffees for a few years now and he always comes through for me!!! Very professional and the best service I have ever received from a Dunkin!!! EDIT: My dedicated worker Damian no longer works there but Ashley and Kaya both have taken up the hammer and really keep this place above the rest of the Dunkins. Nice work girls!!!
One of the workers there Kaya, knows exactly what i get before i walk in the doors. She is an excellent worker and i give the rest of the staff five stars as well.
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