Chick-fil-a - Full Menu

I ordered some grilled chicken a couple of months ago, along with some other items. After ordering and waiting for a full 10 minutes for my order, I walked to t... read more I ordered some grilled chicken a couple of months ago, along with some other items. After ordering and waiting for a full 10 minutes for my order, I walked to the window to ask if it was almost ready. I was told it was coming out now. So I waited another 5 minutes. I waled back to the window and they said again it is coming out now. I waited there for 1 minute. Still no food. So, I said Inhad to leave but I'm coming back for a free meal since I had paid for a meal and received nothing. I came back yesterday. I walked inside, explained to the Manager, Mr. Brooks, what had happened. In front of others, Mr. Brooks refused to give me a free meal. I assured him I Can pay for it, but I wanted to give him the choice given what I had said. He refused, so I decided to leave. This was a POOR decision by this Manager. The second I finished talking, he just turned around and left while he spoke out some 800 number to call for complaints, as if I didnt matter. I was a number and a liar. Mr. Brooks should NOT be a Manager there, as he doesnt reflect the common sense and decency of Chik fil A.

I’m not sure what was going on with Taylor, but it’s important to treat all customers equally. It’s unfortunate when someone chooses to be unhelpful for no appa... read more I’m not sure what was going on with Taylor, but it’s important to treat all customers equally. It’s unfortunate when someone chooses to be unhelpful for no apparent reason, especially in such a wonderful company. I tend to avoid causing a scene or being rude, but I hope Taylor receives some guidance about customer service as I left feeling quite upset.