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We experienced some unfortunate situations during our visit to this restaurant. However, after speaking with the owners, they were very understanding and helped us find solutions. Our group ended up having a wonderful time and the overall experience was fantastic. We highly recommend this restaurant, as the owners and staff were extremely friendly. View all feedback.
These young are amazing. I highly recommend them. great customer service.
I have booked a houseboat of fish and duck months in advance. on the day we were there, we were advised that one of the refrigerators did not work. they said, don't worry that we'll get a cooler with a lot of ice. the cooler was a tiny cooler enough to get a few drinks in that it is. Unfortunately, no other boats were available for the time we could change. we took the boat to a destination on the sea and then found most electrical plugs either not working or working very weak. effektiw we had only 1 function plug. the guy came out and said the shot was erroneous and gave us an extension cable to plug into the function plug and suggested that he would have someone out the next day at noon to repair. Nobody showed up. I followed them a radio. They said they were busy getting other boats out, but once they were done, they would have someone. No one showed up again. later at 5 I would ask again when someone came to fix the plugs. Nobody reacted. on the day I went, I recommended to the owner of what happened and my misfortune. he said they sent a guy the next day, but he was sent to the wrong boat. I find this very hard to believe when I told them several times the names of our boot. I told him how I called several times to get someone out and nobody reacted. he said that should not have happened and was not acceptable and that he would speak with accounting to see what they can do for me. so far nothing has been done and no response from them after several emails sent to them. very disappointed about the lack of service and care for what could have been a year to year again customers. I'm sorry you lost me now.
Great experience on the houseboat would highly recommend to anyone! Thanks also to Gary for taking our group out for the wake-surfing day. Couldn't have gone any better and really helped that he accommodated for both new and experienced surfers. 10/10.
If your looking for a houseboat or a day of wakesurfing then this is the place to go!We've rented a house boat for the weekend the past 2 years, and both years we've booked the day of wakesurfing aswell. It's honestly been the best weekends ever! Kryssie and Gary have been super helpful with everything and the location and house boats are amazing!Couldn't reccomend enough!
The house boating holiday on Sproat Lake is like none other. Nestled in the most beautiful place on earth, the Fish and Duck resort provides you and your loved ones with the most memorable and truly special experience of your life. I cannot say enough about the owners and operators of this device as well. Five starts all the way !