Applebee's Grill - Pooler

The restaurant was obviously short busy, but our waitress was phenomenal. erica ( regrettably, if I spell it wrong, was so nice and respectful and could somehow do a dozen things at once more likely. the food was of course great, but the service of her was what made it a good visit for us.

This is by far a nice restaurant. The staff was amazing eventhough they was short staff. Keisha was rocking she had at least 9 tables and made sure we all was taken care of. The manger who was the hostess was everywhere and she was on it. They got hit pretty hard around 1 and they still held it together. There was one couple that was really rude to the server and manager. What the nasty of this couple the manager was still nice and helpful. I would give the manager a 50 star if I could. Not everyone appreciate good service and what the staff go though to keep us happy. Good job staff.

You can tell when you walk in this location, this team of Applebees associates needs a pep talk and some energy. Hostess has the personality of a kiosk. 45 minute wait, 70% of tables are empty due to their short staffing. Our waiter was the savior for our visit. He did a pretty good job for the circumstances. The manager is basically doing damage control. I suggest he be more encouraging and stay positive plus. The staff seemed like really good folks, they just lacked that normal Applebee’s strut. Applebee’s is a solid, usually. Maybe we caught this place on a bad day. But as I sit in their parking lot writing this review, I keep seeing more folks not willing to wait, what is now an hour and a half to just get seated. Hope it gets better for them soon.

I don't know what happened to this restaurant. Service was aweful! When we got there we were told a 45min wait for a party of 5. Not a big deal. When we were seated a waitress took our drink and appetizer order. She stated that she was not our waitress and was just helping out. Our drinks arrived quickly however after waiting 45 mins with no one coming to our table to take our order I stopped another waitress and asked her who our server was. She told me the name and said she would go get her. When the waitress got to our table she talked immensely about random things that didn't make any sense! I had to interrupt her to ask about our appetizers and taking our order. After rambling for anther minute She finally took our order. She went to check on our appetizers as well however she never returned!! After 25mins I began looking around for her she was bussing another table. I stopped another waitress to flag down our waitress she came back over apologizing then walked away. Then my daughter watched her as she went to the work station she began entering an order. We thought this surely cannot be our order she took 25mins ago being entered. I then asked for the manager just to get some answers. I was very polite but very annoyed at that time we had been seated for an hour. I simply asked the manager about our appetizers and that we asked our server but she never returned with any info I also asked about wait time for the food and if it had been put in. It had not!! The manager returned 10 mins later with appetizers and said our meals had not been entered!! At this point I was very annoyed and frustrated. We waited another hour with no food a total of 2 hours. We ended up leaving after they told us our food was 3rd in the que so they haven't started on it and that it would probably be another 45 mins to an hour!! We got the drinks and appetizers free. I don't think I will be returning.

When me and my friends got there they told us that it was a 30 min wait, which was fine. After we got seated and ordered our food it took them and hour and a half to give us our appetizers. Then took them a another hour and a half to get us our food just to find out our food was RAW in the middle and cold. Don’t go here if you want to be disappointed!!!