Menu - Smoke Pepper

The Pepper used to be my favorite place for lunch. We were very disappointed on our recent visit. They are serving a limited menu and my favorite dish was missi... read more The Pepper used to be my favorite place for lunch. We were very disappointed on our recent visit. They are serving a limited menu and my favorite dish was missing. The menus we were handed had no prices on them ? They had no guacamole (a staple of Mexican restaurants ?! Food was OK… definitely not the same quality it used to be. Probably will wait a while before we give them another try. Hopefully they will work out their internal issues and get back to the great food and service they used to have.

I finally got a chance to stop by The Pepper during my most recent visit to Plattsburgh after hearing so many great things. And, this is why my rating is 3 star... read more I finally got a chance to stop by The Pepper during my most recent visit to Plattsburgh after hearing so many great things. And, this is why my rating is 3 stars as opposed to the 1 star experience I personally had. I believe it was just an off day. Rumor was that two kitchen staffers quit and they were down a bartender, so the owners were in the kitchen and a volunteer from the firehouse was bartending. So unfortunately, the following unfolded: The kitchen was backed up so everyone's food was delayed. They were out of calamari... no heads up from the server. Our drinks were late... seemed to be the case with neighboring tables. My date's order was wrong and the preparation of the vegetarian burrito they did bring was not appealing. It was supposed to be pork. And the worst part was when we notified the server about the order, she seemed confused. Placing the order again would cause more delay it seemed and she didn't even offer to take the order off the check. The food was not eaten. Being that my date grew up in this town, they still paid for the food just to be supportive. It was all very disappointing and even with a change in staff, the servers could've taken care of the customers a bit better. Never charge someone for food they did not order or that you got mixed up. That should immediately be refunded and or given a comp in some way. Hospitality 101. The chips and salsa was delicious. And I'm sure the owners were not aware of some of these additional turn of events so I hope they have recovered. I'll check it out again when I return for a second chance since I've always heard great things.