Main Event Plano

10-28-2023 we experienced horrible service. We arrived for my nephews birthday party. The day started off well until it was time to order drinks and food. Of co... read more 10-28-2023 we experienced horrible service. We arrived for my nephews birthday party. The day started off well until it was time to order drinks and food. Of course, not everyone wanted pizza, so we had to order at the bar. We went to the bar and stood there as if we were invisible as the bartender helped numerous others! The same thing happened to other guest as we stood there and I have to say they were people of color. One of our party guest ended up getting upset and called the bartender out on his behavior, and he was asked to leave. Zach the GM handled the situation very poorly. He didn 't try to deescalate the situation or ask what happened. He arrived and told our guest you can 't yell at my employee and told him to leave or he was calling the cops! It could have been handled very differently as I 'm in management myself, and we are trained on how to accommodate these types of situations. I heard others explain that this was an ongoing situation and this location was on smash the topic for the same thing! I hate to believe racism was the issue but can 't rule it out since others were treated in the same manner. I always enjoyed main event, but this location left a bad impression!

Do not order a Long Island iced tea. It has no alcohol in it. When I went last year it was a good drink and ordered 2 of them. Today it tasted like a lemonade. read more Do not order a Long Island iced tea. It has no alcohol in it. When I went last year it was a good drink and ordered 2 of them. Today it tasted like a lemonade.

We were at the main event for my grandson's birthday, and one of the servers ignored one of our guests. When our guest got upset for being ignored the GM Zach k... read more We were at the main event for my grandson's birthday, and one of the servers ignored one of our guests. When our guest got upset for being ignored the GM Zach kicked him out without ascertaining what the issue was. I personally stood at the bar and was ignored as well. This place is already on Smash the Topic for the same type of racist behavior. If you're a person of color you should think of another venue for your next function. This is the first negative review I have had to give about an establishment, and it pains me to do so, but the manager did not approach the situation in the correct manner.

An outstanding experience every time! I've been to Main Event Plano several times, and each visit has been wonderful. They throw amazing birthday parties, and t... read more An outstanding experience every time! I've been to Main Event Plano several times, and each visit has been wonderful. They throw amazing birthday parties, and the staff is both courteous and very friendly with kids. The food is delicious too. Once, I ordered overloaded fries without meat since I don't eat it, but they arrived with some meat on them. We let the staff know, and they quickly refunded me. Thank you for making our nights so enjoyable!

Main Event Plano is an excellent spot for bowling, birthday celebrations, and features a game room with activities for adults such as pool tables and laser tag.... read more Main Event Plano is an excellent spot for bowling, birthday celebrations, and features a game room with activities for adults such as pool tables and laser tag. They also have a snack bar serving pizza, a full food menu at the bar, and accommodations for hosting group events.