Reviews - Kfc
Reviews summary
At a recently renovated KFC location, patrons have experienced a mixed bag of service. While the updated decor and crispy potato wedges have garnered praise, long wait times and order discrepancies mar the experience. Customers have reported delays up to an hour, unresponsive staff, and cold food upon arrival. Some staff members demonstrated kindness and professionalism, especially in rectifying issues, but dissatisfaction remains prevalent due to poor managerial oversight and inattentive service. Despite the challenges, a few positive interactions hint at potential improvements, leaving some hopeful for a better experience in the future.
Reviews from various users
Last update : 16.04.2025
Update: they remodeled and it?s nice! I enjoy KFC, and this restaurant serves their updates menu. But the building itself is kind of run down, and hasn?t had an update in at least 10 years. The parking lot is also really small. That being said, thestaff is really nice. They also accept Apple Pay.
The employee's attitude was that they didn't want to be there... Food was good. Did not interact with the customers at all. Hope they were just having a bad day.
They were very accommodating in getting our order out on time. We used the app and ordered about 3 hrs early and when we arrive on time they were still waiting on an order of dark meat to get done but they gave us the pcs in white meat which was great forus. Great service.
Made sure you have your full order before you leave because it's a habit for them not to complete your order. The KFC employee should be taking their job as one of their key factors of making the costumer Happy of their anticipation of waiting all day forKFC ...????
This place seems to get worse everytime I go back. Ordered the Crispy chicken boxes. The order comes with 2 sides and a drink. They didn't have sweet tea and I asked to substitute green beans and corn for coleslaw. That ended up being the best thing inthe box and the macaroni. One box was missing and item, the chicken was ok but the way it was made??! I'm including pictures soyou can see how someone just put a dollop of mayo and no pickles were added. I can understand if they were busy but there was 1vehicle in the drive thru ahead of me and 1 in the parking lot. Aside from the food the customer service is horrible. The peoplethat work there act like they don't care, they don't greet you or even thank you. Needless to say I won't be going back. 2 starsfor the green beans and Mac n cheese that was got and delicious
Last update : 03.05.2023
Thanks to the Plainview crew for great servive . Bree and Thomas, you both did a great job and were very understanding if I could not hope from my head that you see this excellent service, thank you.
Remodel looks great. Change the potato wedges to crispy pommes yummy . No more small apple cakes. Don was our cashier. He's super sweet.
Order on the app. In the store, as the instructions say, to do. Were ignored by the staff for 10 minutes, so decided to travel through. I have food fast. Just go through.
They were very accommodating to pick up our order in time. We used the app and ordered approx. 3 hours early and when we arrive on time, they waited for a sequence of dark meat to do, but they gave us the pieces in white meat, which was great for us. Great service.
We had a problem with our order being given to another car, which made us wait a long time. However, the manager was fantastic! She handled the entire situation really well, especially with me being hangry and frustrated. The food was excellent and just right.
