Kfc - Pigeon Forge

I was starving, just got off the road and had walked from the hotel next door. I waited for almost 10 minutes as every employee kept looking at me. The person w... read more I was starving, just got off the road and had walked from the hotel next door. I waited for almost 10 minutes as every employee kept looking at me. The person who finally took my order had passed me a few times and had cleaned EVERY unused table in the downstairs eating area while I waited alone for my order to be taken. When she was done she came back , took her gloves off, and started talking to someone at thier station, at this point I finally asked the guy with the loudest voice if there ' was anyone to take my order. He turned and yelled someone 's up front . The lady looked very annoyed and stopped talking to the other employee and and took my order. I got my card out put it In the machine and asked are you sure it 's ready for my card? I looked up and she was gone! A lady from another station stepped in and pushed a button and I paid. Just then, the guy that was ordering at the drive through when I walked past came in with his receipt and food. They had forgotten 4 items of his order. I looked at him and said, good luck, they JUST took my order and I walked in when you were ordering . He looked at me like 'you 're kidding '. I had listened to the workers talk for quite some time quite and I witnessed quite a dysfunctional crew including swear words that can easily be heard in the dining room.

So many people ahead of us complained. It's hard for many businesses to get products and staff right now. The lady that took our order was extremely friendly an... read more So many people ahead of us complained. It's hard for many businesses to get products and staff right now. The lady that took our order was extremely friendly and made excellent recommendations based on what they had available. For those that complained, get a life or apply to work there too see how hard fast casual food is. I will definitely be back!

The service at this restaurant was really bad. The dining tables were extremely dirty, and the girl who was making our food was chatting on her phone instead of... read more The service at this restaurant was really bad. The dining tables were extremely dirty, and the girl who was making our food was chatting on her phone instead of paying attention. She even had to ask us what we had ordered. We waited 10 minutes before anyone even took our order.

This was the worst restaurant experience I have ever had. We went through the drive-thru on 03/05/2022 at 1:30... after waiting at the speaker for 15 minutes, s... read more This was the worst restaurant experience I have ever had. We went through the drive-thru on 03/05/2022 at 1:30... after waiting at the speaker for 15 minutes, she finally took our order. It seemed like she was under the influence of something because she kept forgetting what we ordered. When we finally reached the window, she handed us 2 sodas and said have a good day before walking off. We spent $18.00 on food, but the sodas she gave us were incorrect. Additionally, my cookie was missing.

The service at this restaurant is excellent. Even though they were out of pot pies, we opted for the full ups instead. The chicken breast was juicy, tender, and... read more The service at this restaurant is excellent. Even though they were out of pot pies, we opted for the full ups instead. The chicken breast was juicy, tender, and cooked to perfection.