Starbucks - Phoenix

This Starbucks gets it right the 1st time. Friendly staff and great batistas ! Plus, ample seating inside and out along with a conference room you can reserve for meetings or studying. Just an all around great experience.

These workers are a joke. They sent a customer out to the patio to ask me personal questions about who I was waiting for and why I always order the same drink. The blonde worker in her late-fifties took a five-dollar bill from me and tossed it in the tip jar, stating she, didn 't mean to do that but we really need the money . Another worker instructed several of her friends to start calling me names. I had heard you had to be ignorant be hired at this company but didn 't believe it until I patronized this store.

This location is rude to their customers and closed early with no note to advise customers. When I came to to the speaker they refused to answer. After waiting and not hearing anyone answer at the speaker I went to the window to attempt to get the employees attention and the employee ignored me and then when looked my way and then he waved me off . After continuing to have him take my order he asked if I was Vickie for an order and I advised I was not so he said then? well then we are closed and I don?t need to speak with you ?. I advised it says you guys are open to 8. He then shut the widow and walked away. This is ridiculous and unprofessional. These employees should be corrected and should not be in customer service position if they can?t service their customers while they are being paid. There is a Dutch bros a little down the street who always provide excellent customer service. I think I?ll take my business there in the future.

I decided to give them another chance. My wife and I placed our orders, there was nobody else in line. 2 coffees and one pastry. We sat for 20 minuted while they made everyone elses coffees that came in. I had to leave to take my wife to work after 20 minutes of waiting! I came back and the coffees are still not ready!! I feel discriminated against! Starbucks discriminates openly.

One of the slowest drive thru lines ever. if you’re going to go here order ahead for pick up inside